InDesign Crash Problem 20.0

Report · May 09, 2025

Indesgin crushes while opening files. It is not "a" file. Randomly some files. ı cannot figure out what is the problem. I was working with those files over a year witout a problem. Crush report is pasted below. Calling gods of indesign for help... 😞

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="20.1.0.202408221004_ffa31df" clientVersion="20.1.0.202408221004_ffa31df" applicationName="InDesign" applicationVersion="20.0.0" build="20.0.0.95" source="Windows-Client" crashType="n/a">
<time year="2025" month="5" day="9" hour="11" minute="55" second="12" timeoffset="180" timezone="TÃ¼rkiye Standart Saati" crsessionduration="767"/>
<user guid="27acf97a-c280-4e6f-8550-8253099d59d7"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="tr-TR" oslanguage="tr-TR" ram="32452" machine="13th Gen Intel(R) Core(TM) i9-13900HX" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2419 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20240913000000.000000-000" driverVersion="32.0.101.6078" videoModeDescription="2560 x 1600 x 4294967296 renk" pnpDeviceID="PCI\VEN_8086&DEV_A788&SUBSYS_0BF91028&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070 Laptop GPU" description="NVIDIA GeForce RTX 4070 Laptop GPU" driverDate="20250412000000.000000-000" driverVersion="32.0.15.7602" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_2860&SUBSYS_0BF91028&REV_A1\4&3409D602&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_INT_DIVIDE_BY_ZERO" exceptionCode="0xc0000094" instruction="0x00007FFC58A9DAC6">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC58A9DAC6" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFC58A9EF9B" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FFC588BD514" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FFC588BDF29" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFC588DA78F" symbolname="GetPlugIn"/>
<stackStatement index="5" address="0x00007FFC588DD78E" symbolname="GetPlugIn"/>
<stackStatement index="6" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="7" address="0x00007FFC9C326B02" symbolname="CShape::DrawHierarchy"/>
<stackStatement index="8" address="0x00007FFC9C327985" symbolname="CGraphicFrameShape::DrawShape_Hierarchy"/>
<stackStatement index="9" address="0x00007FFC9C326E17" symbolname="CGraphicFrameShape::DrawShape"/>
<stackStatement index="10" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="11" address="0x00007FFC9C326B02" symbolname="CShape::DrawHierarchy"/>
<stackStatement index="12" address="0x00007FFCB0354643" symbolname="GetPlugIn"/>
<stackStatement index="13" address="0x00007FFCB035472B" symbolname="GetPlugIn"/>
<stackStatement index="14" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="15" address="0x00007FFC5AFC787D" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FFC9C3D9706" symbolname="CWaxRunText::Draw"/>
<stackStatement index="17" address="0x00007FFC5AFC7D6B" symbolname="unknown"/>
<stackStatement index="18" address="0x00007FFC5B00D685" symbolname="unknown"/>
<stackStatement index="19" address="0x00007FFC5B00DB8C" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FFC5B354D40" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFC5B353313" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFC5B354863" symbolname="unknown"/>
<stackStatement index="23" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="24" address="0x00007FFC5B35E053" symbolname="unknown"/>
<stackStatement index="25" address="0x00007FFC5B35DF34" symbolname="unknown"/>
<stackStatement index="26" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="27" address="0x00007FFC9C326B02" symbolname="CShape::DrawHierarchy"/>
<stackStatement index="28" address="0x00007FFC9C327985" symbolname="CGraphicFrameShape::DrawShape_Hierarchy"/>
<stackStatement index="29" address="0x00007FFC9C326E17" symbolname="CGraphicFrameShape::DrawShape"/>
<stackStatement index="30" address="0x00007FFC9C3297F3" symbolname="CShape::ProcessDrawShape"/>
<stackStatement index="31" address="0x00007FFC4CD48E95" symbolname="GetPlugIn"/>
<stackStatement index="32" address="0x00007FFC5E9F9EF0" symbolname="GetPlugIn"/>
<stackStatement index="33" address="0x00007FFC4CD48676" symbolname="GetPlugIn"/>
<stackStatement index="34" address="0x00007FFC4CD48D7E" symbolname="GetPlugIn"/>
<stackStatement index="35" address="0x00007FFC580EB960" symbolname="GetPlugIn"/>
<stackStatement index="36" address="0x00007FFC580ED97C" symbolname="GetPlugIn"/>
<stackStatement index="37" address="0x00007FFC580EEE50" symbolname="GetPlugIn"/>
<stackStatement index="38" address="0x00007FFC6E7CBAA4" symbolname="unknown"/>
<stackStatement index="39" address="0x00007FFC67FCEC86" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="40" address="0x00007FFC67FD2100" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="41" address="0x00007FFC67FD0FD2" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="42" address="0x00007FFC6804B751" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="43" address="0x00007FFC6804C37F" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="44" address="0x00007FFC6804AE4C" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="45" address="0x00007FFC6804A0C9" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="46" address="0x000000018000F05E" symbolname="DVHostedWidgetView::Impl"/>
<stackStatement index="47" address="0x00007FFC6FEF5F22" symbolname="dvaui::ui::UI_Node::UI_DispatchDraw"/>
<stackStatement index="48" address="0x00007FFC68072840" symbolname="dvaui::controls::UI_PopupModalDialog::RelayoutEve"/>
<stackStatement index="49" address="0x00007FFC6FEF95C8" symbolname="dvaui::ui::UI_Node::UI_DrawSelf"/>
<stackStatement index="50" address="0x00007FFC6FEF9062" symbolname="dvaui::ui::UI_Node::UI_DrawAndCache"/>
<stackStatement index="51" address="0x00007FFC6FEF63D7" symbolname="dvaui::ui::UI_Node::UI_DispatchDrawToChild"/>
<stackStatement index="52" address="0x00007FFC6FEF8D8F" symbolname="dvaui::ui::UI_Node::UI_Draw"/>
<stackStatement index="53" address="0x00007FFC6FEF95C8" symbolname="dvaui::ui::UI_Node::UI_DrawSelf"/>
<stackStatement index="54" address="0x00007FFC6FEF9062" symbolname="dvaui::ui::UI_Node::UI_DrawAndCache"/>
<stackStatement index="55" address="0x00007FFC6FEF63D7" symbolname="dvaui::ui::UI_Node::UI_DispatchDrawToChild"/>
<stackStatement index="56" address="0x00007FFC6FEF8D8F" symbolname="dvaui::ui::UI_Node::UI_Draw"/>
<stackStatement index="57" address="0x00007FFC6FEF95C8" symbolname="dvaui::ui::UI_Node::UI_DrawSelf"/>
<stackStatement index="58" address="0x00007FFC6FEF9062" symbolname="dvaui::ui::UI_Node::UI_DrawAndCache"/>
<stackStatement index="59" address="0x00007FFC6FEF63D7" symbolname="dvaui::ui::UI_Node::UI_DispatchDrawToChild"/>
<stackStatement index="60" address="0x00007FFC6FEF957F" symbolname="dvaui::ui::UI_Node::UI_DrawSelf"/>
<stackStatement index="61" address="0x00007FFC6FEF9062" symbolname="dvaui::ui::UI_Node::UI_DrawAndCache"/>
<stackStatement index="62" address="0x00007FFC6FEF6127" symbolname="dvaui::ui::UI_Node::UI_DispatchDrawFromRoot"/>
<stackStatement index="63" address="0x00007FFC63490FA9" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="64" address="0x00007FFC70010C39" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>
<stackStatement index="65" address="0x00007FFC70010B22" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>
<stackStatement index="66" address="0x00007FFC7001A3C4" symbolname="dvaui::ui::OS_Window::UI_Paint"/>
<stackStatement index="67" address="0x00007FFC7001581B" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="68" address="0x00007FFC70019AB9" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="69" address="0x00007FFC70014AD0" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="70" address="0x00007FFC7001B9B3" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="71" address="0x00007FFC6FF7AB1C" symbolname="dvaui::uiplayground::UIPlaygroundView::UpdateSize"/>
<stackStatement index="72" address="0x00007FFCA7D73977" symbolname="dvacore::config::PurgeMemory"/>
<stackStatement index="73" address="0x00007FFC63488ED6" symbolname="dvacore::xml::GetParser"/>
<stackStatement index="74" address="0x00007FFCA7D736F6" symbolname="dvacore::config::ExecuteTopLevelFunction"/>
<stackStatement index="75" address="0x00007FFC700148C9" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="76" address="0x00007FFD7BB3B643" symbolname="CallWindowProcW"/>
<stackStatement index="77" address="0x00007FFD7BB3AD1C" symbolname="SendMessageW"/>
<stackStatement index="78" address="0x00007FFD7BB775C3" symbolname="GetWindowDpiAwarenessContext"/>
<stackStatement index="79" address="0x00007FFD7BE9FFE4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="80" address="0x00007FFD798918B4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="81" address="0x00007FFD7BB39338" symbolname="IsWindowUnicode"/>
<stackStatement index="82" address="0x00007FFC634B2B25" symbolname="GetPlugIn"/>
<stackStatement index="83" address="0x00007FFC634B6C55" symbolname="GetPlugIn"/>
<stackStatement index="84" address="0x00007FFC6E86EEC2" symbolname="GetPlugIn"/>
<stackStatement index="85" address="0x00007FFC6E870CD9" symbolname="GetPlugIn"/>
<stackStatement index="86" address="0x00007FF689958E02" symbolname="WCrashHandler::operator="/>
<stackStatement index="87" address="0x00007FF6899597B6" symbolname="WCrashHandler::operator="/>
<stackStatement index="88" address="0x00007FFD79B6E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="89" address="0x00007FFD7BDF14FC" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000008000"/>
<register name="RBX" value="0x000001EC8EE43BA0"/>
<register name="RCX" value="0x0000000000008000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000001EC8F3A64E0"/>
<register name="RSP" value="0x000000DADABD96C0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFC58A9DAC6"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Report · May 09, 2025

Any plugins installed?

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Report · May 09, 2025

Nope sir. no plugins. I re-installed 3 times...But will try with cleaner tool. Hope that works. Thanks for your reply.

Report · May 09, 2025

I am afraid didnt work for me.

Report · May 09, 2025

Hello @Selim296186744l9p,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/3YBKDlw) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4jHMP3r).

Looking forward to hearing from you.

Anubhav

Report · May 09, 2025

Sir, first of all thank you for your time. I sent crash reports to adobe many times. And gave this one for reply: selim_aybar@outlook.com

For the first time it is not about a file. With different files program crushed. Also sometimes one file crushes at opening but after one hour it opens. Then same file crushes again later. I saved with different names to different locations. I cleared cache directory. I cleared font .dat files from appdata. Tried a lot of things. Also reinstalled using cleaner tool as a friend "Eugene Tyson" recomended.

I couldnt find a solution.

But i return to 2024 version and open idml files and save as 2024 version. It seems everything is ok for now.

Best regards. And thank you for your time again.

Report · May 09, 2025

When you look down for the crash address, 0x00007FFC58A…… it is in the range of IMAGE.RPLN.

Watch out for bad linked images.

Not sure about

near the end of the stack, could be an indication of low system memory, or just a random name near the actual code.

Low mem is unlikely though since the i9 CPU usually is matched with plenty memory.

Report · May 09, 2025

Yeh I thought it might be a bad plugin or a bad install or corrupted file nothing the user has done wrong

.that's why I said the cc cleaner tool

Maybe if they they try with a new user profile or start in safe mode see if it works

Report · May 09, 2025

Sir, thank you for your reply. At the begining i thought like you. But multiple files were causing crash while opening.

Also i searched for <crash exception="EXCEPTION_INT_DIVIDE_BY_ZERO" exceptionCode="0xc0000094" but nothing came up.

And again i searched for

</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

Nothing that i can find on google.

And i am just a graphic designer. I really know nothing about these things. I had to say this.

It seems i will use version 2024.

Best regards.

Report · May 09, 2025

@Selim296186744l9p

Could you please next time ATTACH logs or any other long txt files - as TXT files - instead of pasting them as contents of the message?

Report · May 09, 2025

Sir, indeed i tried. I know it is not the proper way to share reports like this. Sorry.

Report · May 09, 2025

@Selim296186744l9p

No problem. Just next time, please save your report as TXT file and attach to the message.

Report · May 13, 2025

Hi @Selim296186744l9p,

Thanks for all the detailed information you've shared so far, and I really appreciate the effort you've made to troubleshoot the issue on your end. I could see the crash report linked to the email address you mentioned. Just a quick note for the future: we don't recommend sharing personal information such as your email address publicly in the community, as it's best to keep those details confidential. Please feel free to send such information via DM instead.

Moving forward, I'll be checking the crash logs with the product team to get better insight into what might be going on, and I'll keep you posted as soon as I have an update. In the meantime, could you please confirm the exact version of the Windows OS you're currently using?

Looking forward to hearing from you.

Abhishek

Report · May 13, 2025

Sir;

Thanks for your time and interest. You may find the info below.

Edisyon (edition) Windows 11 Pro
Sürüm (version) 24H2
Yüklenme tarihi ‎2.‎02.‎2025
İS derlemesi 26100.3775
Deneyim Windows Özellik Deneyimi Paketi 1000.26100.66.0

Report · May 15, 2025

Hi @Selim296186744l9p,

Thanks again for all the details you shared earlier. I've connected with the product team about the crash issue, and they would like to try reproducing it on their end to get a clearer picture of what’s going wrong.

When you have a moment, could you share one of the files that's triggering the crash? Packaging the file and uploading it to a public cloud service like Google Drive or Dropbox would work great. Just drop the link here. If the file contains any sensitive information, feel free to send it to me via DM instead. Here is a quick guide on how to package your InDesign file if needed: https://adobe.ly/4dgTGhM

Looking forward to hearing from you!

Abhishek

Report · May 16, 2025

Sir;

Here is the link for the troubled folder. Indeed one of the folders.

https://drive.google.com/file/d/1oqCl-BWKb5sbtuCrGaQcBqjYix5cUafo/view?usp=drive_link

As i mentioned before not a single indd file is causing crash problems. But first please try "12kitapsonu.indd" Other files are also causing crash too.

Report · May 16, 2025

[...] Here is the link for the troubled folder. Indeed one of the folders. [...]

By @Selim296186744l9p

I've just sent you a request - but I'm NOT Adobe empolyee - just an Expert helping on the forum.

Report · May 16, 2025

Hi @Selim296186744l9p,

Thanks so much for sharing the link. I've just requested access to it. Please allow the request, so I can download the package and continue with the testing. Once I have access, I'll check it right away.

Looking forward to your update!

Abhishek

Report · May 16, 2025

Hi @Selim296186744l9p,

Thanks for allowing access. I've been able to download the package and could see the crash happening with the file on my end as well. Please allow me some time to get it investigated further with the product team. I'll keep you posted with an update as soon as I have more information.

Appreciate your patience!
Abhishek

Report · May 13, 2025

Hello, I am also having this problem and I urgently need this file. Please let me know what the solution is if possible. Thank you

Report · May 16, 2025

Our Adobe products (InDesign and Acrobat) have been crashing since patch Tuesday releases. Uninstall/Reinstall or Repair resolves the issue for about an hour or two, then failures start happening. We contacted Adobe support and they said, its a system wide issue their engineers are working on. not gonna work until they figure it out

Report · May 19, 2025

Hi @eric_1687,

Thanks for sharing the details. To better assist you, could you please confirm the version of InDesign you're currently using and provide the details of your operating system? It would also help to know the exact crash scenario. For instance, does the crash happen at launch or while using a specific tool or effect? Additionally, let me know if the crash is limited to a particular file or if it happens with all files.

You mentioned reaching out to Adobe Support. Could you share the case number you received from them?

Lastly, I couldn't find any crash report linked to the email address associated with your community profile. When you get a chance, please submit a crash report again and include your email address in the description field. Once submitted, feel free to DM me your email so I can locate the report and have it reviewed with the product team. Reference: https://adobe.ly/3ZpjR01

Moreover, I recommend going through the troubleshooting steps mentioned in this crash article as well: https://adobe.ly/4k2VZI7

Looking forward to your response.
Abhishek

Report · May 19, 2025

Hi @Iyanuoluwa32874841csiz,

Thanks for reaching out. I could see that a crash report was submitted under the email address associated with your community account, and I'll be checking this further with the product team to understand what might be causing the issue.

In the meantime, could you please try launching InDesign in Windows Safe Mode and let me know if the problem still persists? This will help rule out potential conflicts with third-party drivers or software. You can follow the steps outlined in this article:
Start your PC in safe mode in Windows

If the issue continues even in Safe Mode, please consider sharing the file with us so we can get it investigated further. If the file contains confidential information, feel free to send it to me via DM on the community.

Looking forward to your update.
Abhishek