InDesign crashes when I try to replace an image

[sarahe66610853]

I've just updated to the newest version (14.0.1.209) on my MacPro. When I try to replace any image in a document that has a text wrap on it, InDesign crashes. I have tried to take the text wrap off. InDesign crashes. I've tried to change the shape of the box the image is in, InDesign crashes. Really anything I do causes InDesign to crash if I attempt to do anything to a text wrapped object.

I'm at my wits end. What can I do?

[Bill Silbert]

When you updated to CC 2019 did you opt to import previous settings and preferences in the Advanced Options that appear during the install? Using this option can lead to poor performance such as you've described. Your best bet is to trash preferences and see if the program will respond correctly when it has been restored to its defaults.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[sarahe66610853]

I tried deleting the "com.adobe.InDesign.plist" file. It was not where you said it would be. I found it floating alone in the Preferences folder. I did not find a file called "com.adobe.InDesign.plist" anywhere inside the Library>Preferences>Adobe InDesign folder or any where else. This did not seem to fix the crashing problem.

The InDesign document I'm working with was originally created in CS3 then converted into CS5. Now it's been opened in the CC 2019 newest version. Would that make this document crash?

[Laubender]

sarahe66610853  wrote

…The InDesign document I'm working with was originally created in CS3 then converted into CS5. Now it's been opened in the CC 2019 newest version. Would that make this document crash?

Hi Sarah,

not necessarily.

What could help is to export the document to IDML, open the IDML file with CC 2019 and save the document with a new name.

After that check if everything in the layout and text formatting is as you expect it.

Regards,
Uwe

[SanyamTalwar]

Please submit the crash report to us(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, Please send the following information to santalwa@adobe.com.

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

Regards

Sanyam Talwar