INDESIGN CRASHING WHEN EDITING CREATVE CLOUD LIBRARIES IDMS OBJECTS

[Daté]

IMAC

Retina 5K, 27-inch 2017

Processor 4,2 GHz Intel Core i7

Radeon Pro 580 8 G0

RAM 48 Go 2400 MHZ DDR4

MacOS Ventura 13.6.7

Hi,

I'm using Indesign 19.5.2 because this version is more stable than Indesign 20.1 (which is totally unstable with a lot of crashes already reported, but no solution from Adobe yet)

I notice that when you save an Indesign IDMS (Creative cloud library object) like a table for instance, Indesign systematically crashes when you edit the IDMS file by opening it in Indesign, making modifactions and resaving it in the library.

i did it several times to confirm the bug by simply copying a new object in the IDMS file and resaving it.

By doing this i get an error message related to the lost of the connexion network, and then another. message telling me that Indesign will shut down.

The message indicates that this is a serious error

Does it means Indesign Creative cloud libraries object (IDMS files) are not usable ?

Any idea of the origin of this issue and how to avoïd it ?

Please don't tell me to update Indesign, because as i said in the beggining the last version of Indesign CC2025 is not stable so i can't use it in production.

Please find attached the printscreen with the error messages.

Thanks for your help.

[Abhishek Rao]

Hi @Daté, 

I tested this on my end using InDesign 19.5.2, and I didn’t experience any crashes or shutdowns-it worked fine for me. Could you check if this happens with all files or if it’s specific to certain IDMS objects? Also, try pausing and restarting Creative Cloud sync from the Creative Cloud app > Cloud Icon (top right) > Syncing. You can also try signing out and then signing in again to see if it makes any difference as well.
It might also help to test with a new Library. Try creating a new CC Library (Window > CC Libraries > Create New Library), save an object there, edit it, and see if the crash still occurs. If you have any third-party plugins installed, they could be interfering with CC Libraries, so running InDesign in Safe Mode might help rule that out. For reference: Apple Support – Safe Mode.
Also, when InDesign crashes, do you see the Adobe Crash Reporter dialog box? Were you able to submit the crash report? If not, please submit it and share the email address you used while submitting via DM on the community so I can check the logs and get it investigated. For reference: How to Submit Crash Reports.
Let me know how it goes! Looking forward to your update.

^
Abhishek

[Daté]

Hi

I notice this happen with any IDMS object when the creative cloud libraries sync is not stable.

That's seeem to be logic because the error message mentioned a network connexion issue.

but each time it happens i can garantie my network connexion is working perfecty.

So this problem is probably related to the unstablity of the creative cloud libraries sync process.

When the Creative cloud libraries sync system is not working correctly, it's impossible to pause and restart Creative Cloud sync, due to an error message.

Please find attached the error message i get yesterday in the cc panel.

in the printscreen, you can see the cross mark indicated there is a sync issue

Today, it seems to be stable, so i wonder if the sync issue is not coming from Adobe's servers side.

I've been noticing for several months that the sync stability of CC libraries has become a real problem, and we don't know what to do about it.
Many users around me have even told me that they no longer want to use Cloud libraries because they are no longer reliable.
How can we find out what needs to be done to improve the stability of Cloud library synchronisation?
Cloud libraries are revolutionising the way we use Adobe applications and it would be a real pity to stop using them.

i will continue to collect information to send it to you, but please it would be so kind to come back to me with a solution.

I'm working in the fashion industry as a consultant and i'm pushing a lot of designers and brands using Adobe products and especially CC libraries. today, i fill stuck because i don't know what to tell them when they explain me that CC libraries sync is not working.

Something is going wrong with CC libraries sync and make indesign unstable.

This problem also appears a lot in Illustrator and make the app frozen when you try to save or use assets in the library during a sync issue.

Regards

[Daté]

Hi,

Following my last comment, i would like to update you about the issue.

After placing my computer in Sleep mode, I noticed that the synchronisation of CC libraries was interrupted.
When the synchronisation is interrupted, I can't restart the service.
Then, when I tried to edit an IDMS file in the Cloud library, Indesign crashed.
So it seems that when the CC libraries aren't syncing, you can't save the IDMS files. But CC libraries are supposed to work offline as well.

Please find attached a video  showing the issue. and the log file i saved from the Mac.

Regards,

[Abhishek Rao]

Hi @Daté,

Thanks for sharing the details and logs! Unfortunately, the Apple report isn’t enough for investigation. Since your recording shows the crash reporter doesn’t appear, you’ll need to enable it manually:

Go to:
'/Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions'
Double-click Adobe Crash Reporter (red A icon), choose Always Show This Dialog, and click Done.

Ref: Submit Crash Reports

Once the crash happens again, submit the report with your email and DM me that email, so I can check the logs.

Also, could you test this on 19.5.3 and 20.2? On 20.2, if you're using Typeface, disable it. It’s a known issue in version 20.2, and the team is working on it. Let me know how it goes!

^

Abhishek

[Abhishek Rao]

Hi @Daté,

Just following up if you are you still experiencing the issue, or has there been any improvement? If the crashes persist, could you try updating your macOS to Sonoma or Sequoia? Ventura is now a few versions behind, and there might be security vulnerabilities affecting stability. Updating could help resolve compatibility issues with InDesign and CC Libraries. Let me know hthe update.

Thanks, 

Abhishek

[Daté]

Hi,

Unfortunately i can't update my Imac 2017 which is too old to support Sonoma or Sequoia.

I don't think the problem is coming from the OS, but the stability of Indesign seems to be linked to the  sync status of the CC libraries.

I can easily reproduce the issue when the sync status of the cc libraries is corrupted or doesn't work.

As a conclusion, you can not update cc libraries IDMS file without avoiding any crash issue if the sync status of the cc libraries failed.

I hope you can report this to find a fix for a futur version.

Regards,

Daté

[Mike Witherell]

Dante,

My opinion about computers is "never" let them go into Sleep mode.

Does anything improve if you avoid "Sleep" mode?

[Daté]

Hi Mike,

According to my investigation, the issue is not related to the sleep mode, but the sync status of the cc libraries.

When the sync of the libraries failed, trying to update a IDMS file will systematically provoque a crash issue in Indesign.

Now that this bug has been discovered, I hope they'll find a solution in a future version.

Regards,

Daté

[Abhishek Rao]

Hi @Daté,

Thanks so much for all the detailed updates and for continuing to share your findings. I'm currently checking this with the CC Libraries team to get more insight on what might be happening behind the scenes when sync issues occur. I’ll make sure to update you as soon as I hear back from them.

Really appreciate your patience, and thanks again for bringing this up so thoroughly. 

^
Abhishek

[Abhishek Rao]

Hi @Daté,

The product team has reviewed the case and suggests to check if you face a similar issue with the InDesign 19.5.3 LTS release or the 20.2.0.036 release. If possible, please try installing version 19.5.3 from the Creative Cloud Desktop App by heading to Apps > InDesign > Other Versions > 19.5.3 and testing the issue there.

Also, just a heads-up, you can keep both 19.5.3 and 20.2 installed at the same time without any conflict, so feel free to test side-by-side and let me know if the issue persists in either version.

Looking forward to hearing from you. 

Abhishek

[Abhishek Rao]

Hi @Daté,

Checking in to see if you had a chance to test the issue with InDesign 19.5.3 or 20.2.0.036 as suggested. Were you able to reproduce the crash when editing IDMS files in Creative Cloud Libraries with either of these versions?

We’d appreciate an update whenever you get a chance. This will really help the team investigate further. 

Looking forward to your response.

^
Abhishek

[Abhishek Rao]

Hi @Daté,

I hope you’re doing well!

I wanted to check in and see if you’ve had a chance to test the issue with InDesign 19.5.3 or 20.2.0.036, as we previously discussed. Were you able to reproduce the crash when editing IDMS files in Creative Cloud Libraries with either of these versions?

Additionally, a new InDesign 20.3 release was made available yesterday. If possible, could you test the issue on this latest version and let me know if the crash still occurs?

I'm looking forward to hearing back from you so we can proceed further.

Thanks again for your patience and cooperation!

Abhishek

[Daté]

Hi @Abhishek Rao 

I'm fine thanks, and i hope you're fine too.

Since our last discussion about indesign crashing issues related to the sync status of the CC libraries i spent a lot of time with the Adobe support team to try to fix the CC libraries sync issue on My Mac (Mac OS Ventura 13.6.7).

Finally we found a way by :

• Closing all CC apps
• Deleting the Adobe folder located there : MacintoshHD/Users/UserName/Library/Application Support/Adobe (if you don't want to delete the Adobe folder located in the Application Suppport folder you can rename it as Adobe-BackUp for instance)
• Reparing Creative Cloud by using the Creative Cloud uninstaller app ( i'm talking about reparing not uninstalling the app)
• The Creative Cloud desktop application repair process starts.
• Once the repair is complete, launch the Creative Cloud desktop application.
• Library synchronisation is restarted

After reinstalling CC libraries synchronisation, Indesign no longer crashes when trying to edit Idms files, since Cloud libraries sync is working again.
I can therefore conclude and confirm that Indesign's crash when trying to edit the idms files is due to the correct sync status of the CC libraries (the error message lost connexion appears).

Regarding the 2 versions of Indesign you mention, i can only confirm the issue with Indesign 19.5.3 (the one that i'm working with).

Unfortunately i didn't have the chance to test it with Indesign 20.3 because i removed Indesign CC2025 which is very unstable and crashing a lot for any reason like editing a table, modyfing a paragraph style, copying objects, editing a multi state object ( i have opened another ticket about that).

In addition, since CC libraries sync is working again, I'm no longer able to reproduce the issue with Idms files.
If you know a way to reproduce the CC libraries sync problem then I could check again if the problem persists in Indesign CC 2025.

Finally, it would be great if Adobe could provide better documentation on how to fix the sync problem of CC libraries, beacause the procedure used by the support team (deleting the Adobe folder from the Application support folder, then repairing the Creative cloud desktop apps) is not described anywhere.

Please note that I haven't explained this procedure in detail, so if another member reads this discussion, I recommend renaming the Adobe folder in the Application support folder instead of deleting it.
This folder is important because it contains all the application settings.

Regards,

Daté

[Abhishek Rao]

Hi @Daté,

Thanks for the update! I'm glad to hear the sync issue with Creative Cloud Libraries is resolved, and editing IDMS files is working smoothly again.

I'll share your findings with the team to help improve sync stability and address similar issues in future updates. I also appreciate your feedback on InDesign 2025 and will pass it along.

Feel free to reach out if you encounter any more issues. Thanks again for your patience!

Abhishek