InDesign CS3 crashes upon launch

[_A__Hole_]

Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)

[Guest]

Emilio,

I have not been following this thread (nor am I inclined to read through 67 posts to see what has been discussed) but I can give you something to try.

I had a problem with ID crashing upon launch as well. It had to do with conflicting plug-ins (looks like the windows problem in #67 was also plug-in related). Rather than give a whack of history try this and see what happens.

Create a new user account and launch ID from there. If you get a message about conflicting plug-ins, don't fix it, ignore it. See if ID will launch.

FWIW: I recently posted an opinion that the Mac and Windows ID forums should be merged. Emilio's post seems to support that.

[_Emilio_Speciale_]

Indeed. I have another account on the same computer and Indesign starts ok. The plug-ins in the Indesign folder are the same. So I do not think that the issue has to do with them.

Thanks anyway

[_Emilio_Speciale_]

SOLVED. It is a question (on Mac) of user permissions. The adobe folders on the library of the user home should have owner read and write permissions on top of other users. I deleted an unknown user of all the Library Folder and everything is working now.

Thanks Everybody.

[_shalio_]

Hey I just had the same issue

I Have a Lexmark X1155 Multifuncional, and in my case , the option for configuration for the printer was disabled, so what i did to resolve it was the following :

Click the Start button, and then click Run.
The Run window appears.
Type services.msc, and then click OK.
Locate Print Spooler in the list of services, right-click the service, and then left-click start.
Locate Lexbce Server in the list of services, right-click the service, and then left-click start

After Following these steps , should work
Just in case you have a problem :
Right-click "Print Spooler" and select "Properties".
Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".
Make sure the 2 text boxes underneath say "1" in them.
Click Ok until you are back at the Services window, close it , perform the same for Lexbce Server and RPC services as well. Then restart RPC services, then Lexbce Server and last step is to restart the Print Spooler service. Print a test page and check for it.

I Hope this help someone, cause i was having such a bad time, trying to figure out what was wrong.

[_Mrmandala_]

I had the same problem in so far as Indesign would go no further than Starting up service registry. In my case Quicktime was the problem as for some reason it was installed twice. Once removed and rebooted Indesign launched fine.
See http://kb.adobe.com/selfservice/viewContent.do?externalId=328886 for official Adobe suggestions

[_sandy_riel_]

I'm getting the same thing, all the fixes listed here on this problem don't work for me. Anyone have any other ideas?

[_sandy_riel_]

Fixed it - I renamed the file SING.apln. Choose the SING.apln from \Program Files\Adobe\Adobe InDesign CS2\Plug-Ins\Text. I renamed it to SINGold.apln and it opened just fine.

[_Reggie_Freedman_]

CS3 and updated to CS3.3 - InDesign... After ID crashes... When ID is re-opended, it also opens recent documents... then crashes with the '...has encountered...' error message. You can bypass the opening of documents by holding down the shift key when you start ID and ID when it wakes up will ask you...

ID is at 5.0.3, no recent changes in XP Pro or font changes. I began removing active fonts... after every few I remove, Adobe Distiller pops up and errors with AppVer 9.0.0.332 acrodistdll.dll...

Why would AD error when I remove fonts... This is dumb. Any idea??

[_Duane_Rochester_]

Everyone, the fix that I found that worked is the one that Sandy Riel posted on 8/12/08 at 6:09 pm. Nothing that I tried bared any results. So on an off chance, I renamed the file that she referenced; and voila, all my apps are now opening.

[_daniel_jenkins_]

i just completely rebuilt my computer, all new uptodate configuration, reinstalled a NEWly purchased (still available) XP Pro (32). i activated after installing ONLY Creative Suite Standard CS3. within minutes of activation InDesign AND Bridge CS3 both crashed. i have loaded NOTHINBG else on the computer and it is not online.

i may try some of the advice like deleting quicktime, etc. but this is annoying and adobe on the phone were no help.

daniel jenkins

[Peter Spier]

Daniel,

Did you get any error message? Are the applications just frozen, as if waiting for you (still show in task manager or in the task bar), or did they shut down? How many monitors do you have?

Are you running XP SP2 or 3?

What happens if you turn video hardware acceleration to zero in the display Properties > Settings Tab > Advanced Button > Troubleshooting tab?

Peter

[_daniel_jenkins_]

peter, thanks for your reply. i'm running XPP/SP3, just bought it before they disappear in january. i've downloaded all the most recent updates from adobe and right now the app seems to have stablilised, after opening with the CTRL key down. i want to isolate the issue as much as poss s i'll d one thing at a time. the video card is the nexst thing to try if this isn't working. trouble is, te video card is the core of this computer, a new xfx 9600/512 card and all i do on this computer is photoshop and premiere pro, bith CS3 versions and legal.

if this upgrade cures it i wil post the fact and if not i will post again with my procedure. i think by now adobe are aware of the problem. i know others with it and they do not post on the forums. i have the same issue with Bridge, all in the same instalment package. have had acrobat probs recently but they went away with the upgrade a few months back. irony is, this is an on-going prob for the last eight months. geting adobe panama or calcutta or wherever to give me more and more activation codes for the same software and same machine is getting to be a joke and reqwuires long conversations. when the crash happens, a screen that says "encountered a problem" i can't even get to the dialogue box to see the error message details nor can i get into CS3 to de-activate.

i will post this same response in the Bridge forum, as it is an identical current proble,.

cheers, daniel jenkins, metung, australia

[Peter Spier]

Can you roll back to SP2?

[_Gurli_Madsen_]

My Indesign was hanging on Service Registry no matter what I did, but deleting this folder

%programfiles%\Common Files\Adobe\SING

solved the problem for me too - THANKS a lot.

Gurli, Copenhagen

[_Jason_Wu_]

I was having the same problem, and went back and deleted my fonts by date (all installed in 2008, 2007, etc, etc). If it didn't solve the problem, I would just restore the fonts from the Recycle Bin.

Finally deleted a batch that allowed InDesign to launch without crashing. Then I tried to restore the fonts one by one, then launching ID, to see which one was the trouble font.

I ended up restoring all the fonts. ID still launches without problem. Go figure!

[_Robert_Tkaczyk_]

maybe one of the *.LST files was corrupted ?

before you delete fonts - try to delete all *.LST files

robin

--
www.adobescripts.com

[_Craig_Griffiths_]

Hi, my CS3 also started crashing on launch tonight... of course I have a deadline this week! This is the error signature:

AppName: indesign.exe AppVer: 3.0.1.838 ModName: application ui.rpln
ModVer: 3.0.0.838 Offset: 0001ffca

I've read thru many posts here and tried emptying the recovery folder but I haven't seen anyone refer to ui.rpln whatever that is.

Any help would be desperately welcome!

[_tonyk123_]

hi all,
i am encountering a problem with indesign.
it was working fine until yesterday, i've un-installed and re-installed it so many times.

and when the program loads, it states indesign.exe has encountered a problem and needs to close. we are sorry for the inconvenience.

AppName: indesign.exe AppVer: 5.0.0.458 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b7a4

can some one please help with my issue.thanks..

[_juan_calvo_]

A round about way but it does the job. Place in the desktop a link to any InDesign file and use it to open InDesign instead of the program icon.

[_sandesh1112_]

SANDESH :---)<br /><br />i hv 64bit xp installed with highend motherboard and cpu with 250GB HDD<br />I'm having a problem while working on in the Indesign CS3."InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience". <br />i removed application and again reinstalled but get same issued <br />pls. help me to solve a this problems.<br /><br />get following script:<br /><br /><?xml version="1.0" encoding="UTF-16"?><br /><DATABASE><br /><EXE NAME="Illustrator.exe" FILTER="GRABMI_FILTER_PRIVACY"><br /> <MATCHING_FILE NAME="ACE.dll" SIZE="845824" CHECKSUM="0x9FA69723" BIN_FILE_VERSION="2.11.33.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.33" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD1744" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.33.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/01/2007 18:38:15" UPTO_LINK_DATE="03/01/2007 18:38:15" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="3072000" CHECKSUM="0x98C221A4" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2F69B5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/16/2007 02:04:11" UPTO_LINK_DATE="01/16/2007 02:04:11" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="adobelm.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0x615B27CE" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x828A39B9" BIN_FILE_VERSION="1.0.93.0" BIN_PRODUCT_VERSION="1.0.93.0" PRODUCT_VERSION="1.0.93" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.93" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDB73E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.93.0" UPTO_BIN_PRODUCT_VERSION="1.0.93.0" LINK_DATE="02/22/2007 10:06:27" UPTO_LINK_DATE="02/22/2007 10:06:27" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobePSL.dll" SIZE="12271616" CHECKSUM="0xBF046305" BIN_FILE_VERSION="10.0.0.1" BIN_PRODUCT_VERSION="10.0.0.1" PRODUCT_VERSION="CS3" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="10.0 (10.0x001)" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBB9F91" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.1" UPTO_BIN_PRODUCT_VERSION="10.0.0.1" LINK_DATE="02/22/2007 10:53:56" UPTO_LINK_DATE="02/22/2007 10:53:56" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" /><br /> <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="393216" CHECKSUM="0x64EAEBD3" BIN_FILE_VERSION="4.1.0.36" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Core, 4.1-c036" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.1-c036, 46.277092, Fri Feb 23 2007 14:17:08" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x667DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.36" UPTO_BIN_PRODUCT_VERSION="4.1.0.0" LINK_DATE="02/23/2007 22:19:17" UPTO_LINK_DATE="02/23/2007 22:19:17" VER_LANGUAGE="English (United States) [0x800]" /><br /> <MATCHING_FILE NAME="AdobeXMPFiles.dll" SIZE="339968" CHECKSUM="0x2573D9E8" BIN_FILE_VERSION="4.1.0.100" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Files, 4.1-f100" PRODUCT_NAME="Adobe XMP Files" FILE_VERSION="4.1-f100, 46.277092, Fri Feb 23 2007 14:17:08" ORIGINAL_FILENAME="AdobeXMPFiles.dll" INTERNAL_NAME="AdobeXMPFiles" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="

[SimonWarner]

Hi, Sandesh,
Do you say this application was working correctly and then stopped
working? Not sure why this file says Illustrator at the top when we are
talking about InDesign.

[BobLevine]

There is no Adobe Creative Suite application supported under XP64. It
might work, it might not, but all bets are off.

Bob

[_Tatyana_B_]

Ugh!!
Guys, seriously, after HOURS AND HOURS of messing around and reinstalling quicktime, deleting adobe files, etc.. the solution is really very simple.

Are you ready? Just change your default printer to smth else. I don't know why, but it just doesn't like my laser HP. For some reason out of the whole suite it only affected Illustrator (crashed upon file open/create) and InDesign (crash at "starting up service registry").

Go figure.. errrrrrrr :/

[_Brado_San_]

You are a genius! Do you know that?

CS4 has the same behavior.

Thanks!

[_Sasha_V_]

On new Mac Pro, the Photoshop CS3 (licensed) and Illustrator CS3 (trial) work fine but Indesign trial CS3 and CS4 crashes on starting up service registry.

Tried to remove, change printer but no difference.

I have ZFS filesystem on /Users and memory is working fine. Tested with TechTools.