InDesign failing to launch

[sarah24363003eiem]

Hello guys,

InDesign the original version won't launch on my Mac even before I upgrade to the latest Mac system, I just want to point out that unfortunately every Adobe app has bugs and crashes some tools won't work properly, it is frustrating and time-consuming to keep trying to find a solution online some work and some doesn't work, please guys I hope these problems get looked at and fixed.

[jmlevy]

InDesign the original version won't launch on my Mac

Which version of InDesign exactly? I don't understand what “Original” means.

even before I upgrade to the latest Mac system

What is exactly the OS version? If you are on Sonoma, be sure that you upgrade to 14.3.

[BobLevine]

Original version? Please give us clear and accurate information.

• Exact version of InDesign.
• Exact version of operating system
• Amount of RAM

[sarah24363003eiem]

I mean not the Beta version, macOS Sonoma 14.3, RAM 16 GB

[Manan Joshi]

I don't think InDesign is currently supported on Sonoma. Check out the following article

https://helpx.adobe.com/indesign/system-requirements.html

Many users report issues with Sonoma. So I suppose if you are can't use a supported OS you will have to deal with these issues untill Adobe releases a version compatible with Sonoma.

-Manan

[leo.r]

I mean not the Beta version, macOS Sonoma 14.3, RAM 16 GB

By @sarah24363003eiem

macOS 14.3 should solve the known InDesign issues (mostly related to screen redraw).

Your issue - InDesign can't be launched - is uncommon but several other users did report the same issue recently. As far as I know, no resolution has been found so far.

Are you able to launch InDesign 2023? (You can install it from Creative Cloud app).

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Are you still experiencing this issue? If yes, please try the suggestions in this article and let us know if this helps or if you need further assistance.

Thanks

Rishabh

[Dave Creamer of IDEAS]

The latest Mac OS is 14.3.1

The latest InDesign is 19.2

Try updating and see what happens. If still having problems, uninstall (removing preferences) and reinstall after updating the OS.

[Steve Werner]

I'd suggest restoring your InDesign preferences and caches. Here's how:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Steve Werner]

If that doesn't work and you're having that many crashes and difficulty installing and running, there may be serious corruption in your systsm. You may have to use the Creative Cloud Cleaner to remove all your Creative Cloud files so you can start fresh:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html