Indesign file constantly crashing - *** error for object 0x6180004197a0: Invalid pointer dequeued from free list

Report · Dec 16, 2018

I have done several idml exports and reimports and that didn't help. Updated to latest version of InDesign. Similar to the thread of three years ago that turned up when I searched for this error. It happens in one action or it may take several before a a crash. As simple as deleting text returns or choosing a menu item. Seems to be document specific. Haven't been able to replicate with another document. That's why I was surprised the idml export didn't work.

Thanks for any help with this!

Process: Adobe InDesign CC 2017 [3056]

Path: /Applications/Adobe InDesign CC 2017/Adobe InDesign CC 2017.app/Contents/MacOS/Adobe InDesign CC 2017

Identifier: com.adobe.InDesign

Version: 12.1.0.56 (12100)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe InDesign CC 2017 [3056]

User ID: 501

Date/Time: 2018-12-16 15:53:06.079 -0800

OS Version: Mac OS X 10.10.5 (14F2511)

Report Version: 11

Model: MacBookPro11,3, BootROM MBP112.0138.B18, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f4 17916, 3 services, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Report · Dec 16, 2018

Here is begining of Crashed Thread through Thread 0. I can post entire thread if necessary.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

*** error for object 0x6180004197a0: Invalid pointer dequeued from free list

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff90e58286 __pthread_kill + 10

1 libsystem_c.dylib 0x00007fff8cc759a3 abort + 129

2 libsystem_malloc.dylib 0x00007fff93c9cf4f nanozone_error + 524

3 libsystem_malloc.dylib 0x00007fff93c92ce3 _nano_malloc_check_clear + 370

4 libsystem_malloc.dylib 0x00007fff93c92b53 nano_malloc + 35

5 libsystem_malloc.dylib 0x00007fff93c8a667 malloc_zone_malloc + 71

6 libsystem_malloc.dylib 0x00007fff93c89187 malloc + 42

7 libc++.1.dylib 0x00007fff8c68e43e operator new(unsigned long) + 30

8 PMRuntime.dylib 0x000000010880aa7b 0x108808000 + 10875

9 PMRuntime.dylib 0x000000010880ab6e 0x108808000 + 11118

10 com.adobe.InDesign.AppFramework 0x0000000116d37bea 0x116d09000 + 191466

11 com.adobe.InDesign.AppFramework 0x0000000116d39026 0x116d09000 + 196646

12 com.adobe.InDesign.AppFramework 0x0000000116d39205 0x116d09000 + 197125

13 com.adobe.InDesign.AppFramework 0x0000000116d38f39 0x116d09000 + 196409

14 com.adobe.InDesign.Package and Preflight 0x0000000114c35983 0x114b53000 + 928131

15 com.adobe.InDesign.Package and Preflight 0x0000000114c34200 0x114b53000 + 922112

16 com.adobe.InDesign.Package and Preflight 0x0000000114c3e67f 0x114b53000 + 964223

17 com.adobe.InDesign.Package and Preflight 0x0000000114c8d5d1 0x114b53000 + 1287633

18 com.adobe.InDesign.Package and Preflight 0x0000000114c8e9f0 0x114b53000 + 1292784

19 com.adobe.InDesign.Package and Preflight 0x0000000114c8e717 0x114b53000 + 1292055

20 com.adobe.InDesign.AppFramework 0x0000000116d39b12 0x116d09000 + 199442

21 com.adobe.InDesign.AppFramework 0x0000000116d38f70 0x116d09000 + 196464

22 com.adobe.InDesign.Text 0x000000011f7f4287 0x11f62f000 + 1856135

23 com.adobe.InDesign.Text 0x000000011fa2b72c 0x11f62f000 + 4179756

24 com.adobe.InDesign.Text 0x000000011fa29c6b 0x11f62f000 + 4172907

25 com.adobe.InDesign.Text 0x000000011fa27ef6 0x11f62f000 + 4165366

26 com.adobe.InDesign.Text 0x000000011fa1770f 0x11f62f000 + 4097807

27 com.adobe.InDesign.Text 0x000000011fa1705e 0x11f62f000 + 4096094

28 com.adobe.InDesign.Text 0x000000011fa70ffc 0x11f62f000 + 4464636

29 com.adobe.InDesign.Text 0x000000011fa72df5 0x11f62f000 + 4472309

30 com.adobe.InDesign.Text 0x000000011fa6ec6c 0x11f62f000 + 4455532

31 com.adobe.InDesign.Text 0x000000011fa74a32 0x11f62f000 + 4479538

32 com.adobe.InDesign.Text 0x000000011fa6d6b3 0x11f62f000 + 4449971

33 com.adobe.InDesign.Text 0x000000011fa6ce05 0x11f62f000 + 4447749

34 com.adobe.InDesign.Text 0x000000011fa4e25e 0x11f62f000 + 4321886

35 com.adobe.InDesign.Text 0x000000011fa4dedb 0x11f62f000 + 4320987

36 com.adobe.InDesign.Text 0x000000011f7e094b 0x11f62f000 + 1775947

37 com.adobe.InDesign.Text 0x000000011f7f1d84 0x11f62f000 + 1846660

38 com.adobe.InDesign.Text Editor 0x000000011f303025 0x11f2a0000 + 405541

39 com.adobe.InDesign.AppFramework 0x0000000116d76ab1 0x116d09000 + 449201

40 com.adobe.InDesign.AppFramework 0x0000000116d763c7 0x116d09000 + 447431

41 com.adobe.InDesign.Application UI 0x000000011710d9f8 0x116f7f000 + 1632760

42 com.apple.AppKit 0x00007fff8cfb4b68 -[NSApplication run] + 711

43 com.adobe.exo.framework 0x0000000109a3aa38 exo::app::OS_AppBase::RunEventLoop() + 56

44 com.adobe.InDesign.AppFramework 0x0000000116e63423 0x116d09000 + 1418275

45 com.adobe.InDesign.AppFramework 0x0000000116e6207a 0x116d09000 + 1413242

46 com.adobe.InDesign 0x0000000106c69961 main + 513

47 libdyld.dylib 0x00007fff880015c9 start + 1

Report · Dec 17, 2018

Do not post crash reports here. Post them on pastebin.com and provide a link.

That said, you are not even close to being on the latest update of InDesign and you're using an old Mac OS.

I have no idea what's causing the crash. Is it one file or all?

Have you considered a clean install of Mojave? That would allow you to install all of the current versions of Creative Cloud.

Report · Dec 17, 2018

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Sanyam Talwar

Report · Dec 18, 2018

It would happen with almost any action. Sometime immediately, sometimes I could make an edit or two.

I think I have solved it. The Word doc supplied to me was a mish-mash of submissions with dozens of fonts. Once I forced to application of a paragraph style, the document became stable once again. I had noticed in font usage there was some hidden conditional text that the font symbol was applied to. I could never select or change that in font usage. That is the only thing out of the ordinary that I noticed other than way too many fonts used in the Word doc. I could post that doc if anyone wants to look at it.

Thanks for your help though! Both Bob Levine and Sanyam Talwar.

I shall upgrade OS with clean install and only post crashes through proper channels supplied above.

Indesign file constantly crashing - *** error for object 0x6180004197a0: Invalid pointer dequeued from free list

1 Correct answer