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1

Indesign freezes when opening

New Here ,
Dec 06, 2021 Dec 06, 2021

I am using Adobe Indesign 17.0.1 on a Windows platform and for the last few days have been having issues with Indesign, it freezes on checking a document when it opens, even if I open it on its own, it freezes, I uninstalled it, removed the cache, etc but still have the problem, is there a solution you can recommend?

 

TOPICS
Bug , Performance
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Community Expert ,
Dec 06, 2021 Dec 06, 2021

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....

 

 

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New Here ,
Mar 17, 2023 Mar 17, 2023
LATEST

THX a lot Eugene -- your straight foreward solution did solve the problem.

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