Copy link to clipboard
Copied
I am using Adobe Indesign 17.0.1 on a Windows platform and for the last few days have been having issues with Indesign, it freezes on checking a document when it opens, even if I open it on its own, it freezes, I uninstalled it, removed the cache, etc but still have the problem, is there a solution you can recommend?
Copy link to clipboard
Copied
Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html
---
If a document is not behaving well then try
File>Export
Choose IDML
Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.
---
Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
---
Rollback to a previous InDeisgn version
https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Cr....
Copy link to clipboard
Copied
THX a lot Eugene -- your straight foreward solution did solve the problem.