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indesign is not responsive!

Explorer ,
Apr 05, 2018 Apr 05, 2018

so my indesign was working perfectly and my office word was crashing every time i tried spell check so I went on control panel and clicked on office and then clicked change so i found on support page and then it asked for a reboot while my indesign app was open on the background and i accepted it. it didnt work and i figured it might be the Grammarly word extention i added so i deleted that and it started to work again. but since the reboot indesign just freezes every time i open it. i went on the fonts panel and saw that many fonts have been reinstalled so i deleted them all and still nothing! i even deleted fonts from a week ago and it still does not respond.

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Adobe Employee ,
Apr 05, 2018 Apr 05, 2018

Hi,

Try Troubleshooting 101: Replace, or "trash" your InDesign preferences by manually going to the folder locations and deleting the cache and preferences folders.

-Aman

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Explorer ,
Apr 05, 2018 Apr 05, 2018

i did both ctrl+shift+alt and manual way and still nothing. it still freezes after a second or two

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Adobe Employee ,
Apr 05, 2018 Apr 05, 2018

Hi,

Did you delete both cache and preference?

You can Use the Creative Cloud Cleaner Tool to solve installation problems and then reinstall InDesign

-Aman

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Explorer ,
Apr 05, 2018 Apr 05, 2018

i did. i even uninstalled and reinstalled the app

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Explorer ,
Apr 11, 2018 Apr 11, 2018
LATEST

so I deleted all of my fonts! and it started working. apparently office had installed fonts for me that i was not able to see. for this not to happen again, can anyone say how we can see all the new installed fonts? i could see the hidden files as well and I had my Fonts panel organized in date modified order so i could delete new ones but apparently that was not very helpful.

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