InDesign keeps crashing on startup

[Igor Lukman]

InDesign has been crashing for me for months now and it's since 16.x releases. I literally start the app and it crashes.

I've tried deleting preferences folder, reinstalled Creative Cloud and InDesign, nothing helps.

The latest version of InDesign that works for me is 15.1.3, nothing beyond that.

Anybody has any idea how to fix this?

[Peter Spier]

What is your OS?

[Igor Lukman]

It's Win 10. I can send a crash report if it means anything.

[vladan saveljic]

try to update your indesign with the latest release 16.4

[Igor Lukman]

I don't see 16.4 being available for me, 16.3 appears to be the latest and up to date.

[vladan saveljic]

you will probably have to wait for the update a few days.

It is usually released gradually based on geographic areas.

[Igor Lukman]

Hopefully it reaches me as well.

[vladan saveljic]

take a look here

https://helpx.adobe.com/indesign/kb/fixed-issues.html

[Eugene Tyson]

Reinstalling rarely fixes issues - You can try this instead

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Igor Lukman]

Oh I tried that one, didn't help.

[Vinnichi]

I have the same and downgrade was help

[Ashutosh_Mishra]

Hi Igor,

Sorry to hear about your experience. In addition to all the helpful suggestions given here earlier, I'd request you to follow troubleshooting steps suggested on this community post.

If it does not help, please share your crash logs by following instructions given on this help article. We'll be happy to take a look and assist you accordingly.

Regards,

Ashutosh