InDesign Not Saving Preferences (when quitting)

[mabalser]

Hi,

I have tried restarting my computer, uninstalling/reinstalling Creative Cloud (& InDesign), and for some reason every time I actually exit out of InDesign (where it is fully closed), it erases my preferences-- everything from deleting my starred fonts/added colors (& auto selection of a font when I start a new program) to "picas" instead of "inches" to defaulting to High Quality display performance (thus slowing EVERYTHING down), and everything in between.

Is there ANY way to fix this? I have tried everything I can think of, and this is severely harming my time management when I have to re-select preferences almost DAILY (twice today so far, and this has been recurring since December).

Anyone?

[Mike Witherell]

Sounds a bit dumb, but have you tried resetting (trashing) the preferences on purpose?

InDesign CC 2018 troubleshooting how-to guide

[Derek Cross]

Set your InDesign Preferences without any document open, then close and reopen InDesign.

[mabalser]

I've done that, and it automatically erases them each time the program shuts down

[Bill Silbert]

When you uninstalled the program did you do it through the Creative Cloud Desktop app and then reinstalled it also through the desktop app? If you click on the "V" to the far right of the app title in the Apps section of the desktop app you will get the option to uninstall which will allow you to make sure that the program is totally removed from your computer. Before you reinstalled did you run run the Creative Cloud Cleaner app found here: Use the Creative Cloud Cleaner Tool to solve installation problems ? Also before you reinstalled you should have made sure that all previous preference files and cache files have been deleted. That is, did you make sure that "Import previous settings and preferences" was unchecked in the Advanced Options that appear during the install? Using this setting has lead to performance problems with InDesign for many. To read more about this last part and also to see instructions about deleting preferences and caches please see this post from the InDesign FAQ: CC 2018 InDesign—Don't Import previous settings and preferences .

[jane-e]

Is it crashing when you quit?

Have you tried launching, making one change, then quitting to see if that works?

[carol annc95829642]

this is happening to me as well. I had our tech look at it and he said to save my preferences file on to my desk top and when it happens put the save preference file back into indesign where the preferences are kept.

I haven't done it yet as I'm a bit scared of it lol.  But happens to me all the time since December too, very annoying.

[Derek Cross]

Which version of InDesign and OS?

[DBLjan]

Hey, chiming in:

I also had this problem, with InDesign 2017.1, couldnt solve it. I worked around and made an alias on the settings folder, and upon every crash I dumped my 'good' files onto the prefefences.

The problem dissapeared when my Mac got build up again, clean OS.

But you experts, while riddeling this, keep this oddity in mind: Also my firefox-setting were corrupt somehow, and I couldnt update any passwort.