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InDesign not updating/saving

New Here ,
May 18, 2024 May 18, 2024

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Hello everyone! II'm working on editing the text in an about 300-page document (textbook with text and graphics) in InDesign. I'd first started by creating an assignment in InDesign, then making my changes in InCopy (because everything on Adobe's website led me to believe that would be best for editing text), then saving and updating the changes to the InDesign file. This has been working fine since January. A week or two ago, the saving/updating process began taking a very long time. Within a day or two, the time to save or update content increased significantly, to the point where it frequently says the app stopped responding and I have to "force quit" InDesign. Adobe support informed me I don't need to use InCopy, but InCopy is unable to successfully update InDesign, so I planned to just make the most recent InCopy changes over again in InDesign. But attempting to make a change in InDesign causes a popup that says that this is not the most updated content, and it won't let me make changes until it's been updated. Again, this takes so long that InDesign stops responding. 

 

I've tried resetting the preferences, and then completely uninstalling and reinstalling InDesign. Neither has helped at all. And still, sometimes just trying to open InDesign (just the app, not a specific file) causes the app to stop responding. What else can I do???

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Community Expert ,
May 18, 2024 May 18, 2024

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what versions of InDesign and operating system are you using?

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New Here ,
May 18, 2024 May 18, 2024

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I'm using a Mac running Sonoma 14.4.1, and InDesign shows 19.4!

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hi @Stefani37484269ikki,

Sorry for the delay in response. Are you still experiencing the issue with saving and updating in InDesign? If yes, please let us know if it's happening with all files or with a specific file.

 

We will try our best to help.

 

Thanks,

Harshika

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