Indesign - Panneau de contrôle à disparu

[annep58715505]

Bonjour,

Suite à une mise à jour de Indesign (14.0),
ll y a le "panneau de contrôle" qui à disparu.

En faisant mes recherches j'ai essayé de redémarrer InDesign en appuyant simultanément sur les touches : "control", "option", "commande", "maj."

La barre réapparait en effet, mais au bout de quelques minutes de travail, les spécifications disparaissent au fur et à mesure, pour laisser une barre grise, vide.

j'ai refait la manipulation plusieurs fois et redémarré, mais le problème persiste toujours.

Avez-vous déjà rencontré ce problème, et surtout savez-vous le résoudre ?

En vous remerciant d'avance.

[Laubender]

Hi Anne,

I suppose this problem was caused by migrating preferences from older versions of InDesign while installing CC 2019.

What's your operating system? Did the installer of CC 2019 uninstall previous versions of InDesign?

My suggestions:

Quit all versions of InDesign that are running.

Restart your machine.

Backup all preferences of all versions of InDesign.

Backup all cached data of all versions of InDesign.

Remove all cached data and all preferences of all versions of InDesign.

Uninstall InDesign CC 2019.

Reinstall InDesign CC 2019.

Move back all backup preferences and cached data but the ones from CC 2019 into place.

Note: You may see a delay of some seconds only once per session with CC 2019 if you are using the Control panel that is still available under Windows > Control if you have a document open and you switch to the Text tool the first time in a session. That delay is a known bug.

Regards,
Uwe

[annep58715505]

It works now that I have reinstalled Indesign 2019

thank you so much

Regards,

Anne

Le vendredi 26 octobre 2018 à 16:05:55 UTC+2, Laubender <forums_noreply@adobe.com> a écrit :

Indesign - Panneau de contrôle à disparu

created by Laubender in InDesign - View the full discussion

Hi Anne,

I suppose this problem was caused by migrating preferences from older versions of InDesign while installing CC 2019.

What's your operating system? Did the installer of CC 2019 uninstall previous versions of InDesign?

My suggestions:

Quit all versions of InDesign that are running.

Restart your machine.

Backup all preferences of all versions of InDesign.

Backup all cached data of all versions of InDesign.

Remove all cached data and all preferences of all versions of InDesign.

Uninstall InDesign CC 2019.

Reinstall InDesign CC 2019.

Move back all backup preferences and cached data but the ones from CC 2019 into place.

Note: You may see a delay of some seconds only once per session with CC 2019 if you are using the Control panel that is still available under Windows > Control if you have a document open and you switch to the Text tool the first time in a session. That delay is a known bug.

Regards,

Uwe

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[Laubender]

Hi Anne,

thank you for reporting back.

Regards,
Uwe

[FredMedHyg]

"Remove all cached data and all preferences of all versions of InDesign."

where ? Im on IOS 10.12.6

[jmlevy]

Deux méthodes sont possibles :

1. Avec les raccourcis clavier : redémarrez InDesign tout en appuyant simultanément sur les touches Maj, Ctrl, Alt et Cmd jusqu'à l'apparition d'une boîte de dialogue vous demandant confirmation.

2. Allez dans User > Bibliothèque > Preferences > Adobe InDesign > Version xx (dépend de la version installée) > fr_FR et supprimez uniquement le fichier InDesign Defauts. 
Ensuite, allez dans User > Bibliothèque > Caches > Adobe InDesign > Version xx (dépend de la version installée) > fr_FR et supprimez uniquement le fichier InDesign SavedData

[3D2S]

La suppression du /cache/Adobe InDesign/Version 14.0 fait effectivement réapparaître la barre de contrôle au redémarrage suivant.

Mais la moindre manipulation de celle-ci provoque le bug : les boutons de réglage de la barre se déportent sur la gauche, faisant disparaître tout ou partie du contenu.

C'est manifestement un bug majeur de cette version.

[Laubender · Accepted solution]

Hi 3D2S ,

did you update to the bugfix version that is now available through the Creative Cloud Desktop app?
That's version 14.0.1.209. See also: Fixed issues in InDesign CC

Regards,
Uwe

[3D2S]

Merci de l'information concernant cette mise à jour.

Le bug semblant lié au redimensionnement de la barre, je l'ai fixée en haut d'écran. J'espère que cette mise à jour règle définitivement le problème mais je ne vais pas décrocher la barre de sitôt.

[Bill Silbert]

As Uwe says, your problems are most likely caused by migrating your old preferences and settings when you installed. Here are more detailed instructions on removing old preferences and cache files:

To remove old preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

To remove cache files:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

Also if you uninstall and reinstall please try doing it in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

[annep58715505]

Thank you very much for your answer,

I am not very comfortable in English, but I will try:

My operating system is Mac OS High Sierra, 10.13.2

I will reinstall Indesign, as suggested

I hope this will work

Regards,

Anne

Le vendredi 26 octobre 2018 à 16:12:06 UTC+2, Bill Silbert <forums_noreply@adobe.com> a écrit :

Indesign - Panneau de contrôle à disparu

created by Bill Silbert in InDesign - View the full discussion

As Uwe says, your problems are most likely caused by migrating your old preferences and settings when you installed. Here are more detailed instructions on removing old preferences and cache files:

To remove old preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

To remove cache files:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version \<Language>\Cache.

Also if you uninstall and reinstall please try doing it in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10708670#10708670 and clicking ‘Correct’ below the answer

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[annep58715505]

I did all the manipulation that you suggested to me.

It works now.

I can work calmly.

Merci beaucoupAnne

Le vendredi 26 octobre 2018 à 16:12:06 UTC+2, Bill Silbert <forums_noreply@adobe.com> a écrit :

Indesign - Panneau de contrôle à disparu

created by Bill Silbert in InDesign - View the full discussion

As Uwe says, your problems are most likely caused by migrating your old preferences and settings when you installed. Here are more detailed instructions on removing old preferences and cache files:

To remove old preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

To remove cache files:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version \<Language>\Cache.

Also if you uninstall and reinstall please try doing it in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10708670#10708670 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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[FredMedHyg]

Bonjour

J'ai le même problème.

J'ai désinstallé puis réinstallé Indesign mais ça ne règle pas le problème.

[annep58715505]

En effet,

le problème est réapparu chez moi quelques temps plus tard...

C'est sûrement dû à un bug de Adobe.

Pour le moment, j'ai résolu le problème en laissant le panneau de contrôle sur l'espace de travail In-design, dès que je la retire et que je réduis le panneau de contrôle, les spécifications disparaissent...

Pour faire réapparaitre les spécifications, il faut quitter le logiciel et lorsque vous le redémarrer, appuyez simultanément sur les touches :"shift" "contrôle" "option" "Command (ou pomme)"

jusqu'à ce qu'une fenêtre apparaissent ---> "Supprimer les fichiers de préférences d'InDesign ?"

[FredMedHyg]

Annep, est ce que tu pourrais m'expliquer en français comment tu as fais?

[annep58715505]

Si j'ai une autre solution, j'en ferai part...:)

Le mardi 6 novembre 2018 à 15:21:15 UTC+1, FredMedHyg <forums_noreply@adobe.com> a écrit :

Indesign - Panneau de contrôle à disparu

created by FredMedHyg in InDesign - View the full discussion

Annep, est ce que tu pourrais m'expliquer en français comment tu as fais?

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[jmlevy]

Voir le dernier message de cette discussion : Problème d'affichage barre d'outils / Espace de travail

[FredMedHyg]

J'ai réglé enfin le problème grâce à Bill Silbert (Merci):

Tout désinstaller indesign (mêmes les anciens) puis

supprimer les anciennes préférences :

Pour les utilisateurs de Macintosh : Le dossier de bibliothèque utilisateur dans lequel sont stockés les préférences d’InDesign est masqué par défaut sur la plupart des Macintosh. Pour y accéder faire sûr que InDesign est fermé et cliquez sur le Bureau pour lancer une fenêtre du Finder (commande-N). Avec cette fenêtre en mode colonne suivre le chemin d’accès utilisateur > dossier (c’est le dossier avec une icône qui ressemble à une maison — qu’elle peut avoir de l’utilisateur nom plutôt que « Home ») et cliquez sur le dossier de la maison. Avec la touche Option enfoncée, choisissez bibliothèque dans le menu Finder aller. « Bibliothèque » s’affiche alors dans le dossier de la maison. Dans le dossier Bibliothèque trouver le dossier Préférences et il trouve le dossier appelé « Adobe InDesign » et le fichier appelé « com.adobe.InDesign.plist » et supprimer ce dossier et ce fichier. Lorsqu’InDesign est ensuite lancé il crée de nouveaux fichiers de préférence et le programme est restauré avec ses valeurs par défaut.

puis

supprimer les fichiers en cache :

Pour les utilisateurs de Macintosh : Le dossier de la bibliothèque de l’utilisateur dans le cache de lequel InDesign, les fichiers sont stockés est masqué par défaut sur la plupart des Macintosh. Pour y accéder faire sûr que InDesign est fermé et cliquez sur le Bureau pour lancer une fenêtre du Finder (commande-N). Avec cette fenêtre en mode colonne suivre le chemin d’accès utilisateur > dossier (c’est le dossier avec une icône qui ressemble à une maison — qu’elle peut avoir de l’utilisateur nom plutôt que « Home ») et cliquez sur le dossier de la maison. Avec la touche Option enfoncée, choisissez bibliothèque dans le menu Finder aller. « Bibliothèque » s’affiche alors dans le dossier de la maison. Dans le dossier bibliothèque, trouver le dossier « Caches ». Dans le dossier Caches trouver et supprimer l’intégralité du dossier « Adobe InDesign ». je trouve que supprimer le dossier de cache InDesign entièrement conduit à un changement durable.

Redémarrer

Réinstaller Indesign

la manipulation est compliquée mais ça marche et c'est définitif

[jmlevy]

Ma méthode est plus ou moins la même, avec l'avantage — selon moi — de conserver les ensembles de menus, raccourcis clavier personnalisés, requêtes GREP et scripts.