Hi, I'm on the latest Indesign version (21.0) and my Save and Save as dialog windows are blank. It started last week, before that I did not have this problem. I am using a work-around as Save a copy window works.
I already tried setting preferences to the old dialog window, deleting caches and force restarting Indesign. So far to no avail. Adding a screenshot of the Save dialog window.
4 Correct answers
Can you start in safe mode and see if the problem persists?
If it's ok in Safe Mode - reboot normally - then open Task Manager and turn off applications one by one to see what's causing it.
Thanks everyone for advices.
I got onsite IT support here. They reinstalled the C++ redistributables, which did not help.
But then they started the Windows in a Safe mode, as Eugene suggested earlier (hold shift while clicking on a restart button in a Start menu, then Troubleshoot > Advanced options > Startup Settings) started Indesign, then restarted the computer normally and it started working. Hope it helps.
Thanks a lot! Starting the Computer in safe mode --> open Indesign --> Reboot in normal mode --> open Indesign again worked perfectly. I have no clue why but it worked 😄
Hi @buc_5192,
Thanks for the update. I completely understand how frustrating it is when you are unable to save your work. There is a similar thread where users have tried a few solutions that worked for them. Could you please check the suggestions shared here and see if it helps: https://adobe.ly/48Cr2qF
If the issue still continues after that, please also try disconnecting any active VPN and let me know whether there is any change. I will take it forward with the team based on your update.
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Hello @fierce_musician0602,
I appreciate you reviewing those steps and providing the update. Could you verify if the Save window operates properly when you are not connected to the domain, such as when working from home without a VPN? If it does, I have already sent you an action plan via DM, and I'm prepared to assist further based on your reply.
I look forward to your update.
Abhishek
- Save as Copy (save the data)
- Close all Adobe and Creative Cloud Processes via Task Manager
- Delete these folders
- C:\Users\<YourUsername>\AppData\Roaming\Adobe\UXP
- C:\Users\<YourUsername>\AppData\Roaming\Adobe\CEP
Hi @buc_5192,
Thanks for the update. I completely understand how frustrating it is when you are unable to save your work. There is a similar thread where users have tried a few solutions that worked for them. Could you please check the suggestions shared here and see if it helps: https://adobe.ly/48Cr2qF
If the issue still continues after that, please also try disconnecting any active VPN and let me know whether there is any change. I will take it forward with the team based on your update.
...
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