Indesign technical issue

[default789yo3bzc9u6]

I am working in InDesign 2024 and I work on the Mac platform. I completed a project for a client, who asked for the files so she can make simple edits to text. I sent her all the files via dropbox, and she uploaded them onto her computer. She is using a PC, also InDesign 2024. She noticed when she opened the file, that the cover image was blurry, the rest were fine. I thought that was odd, but noticed that there was the same image in the file that was used on another page that she was able to see clearly, so I replaced the front image with that image and resent it to her. Now not only is the cover image still blurry, other images became blurry when viewed. Her display setting is on high res, so it does not make sense that some images are fine, some blurry. We tried relinking the images, etc to no avail. It is perfectly fine on my end. Any suggestions?

[Robert at ID-Tasker]

What is the status of the links - in the Links Panel?

[default789yo3bzc9u6]

Everything shows that it is ok. That was the first thing I had her check. 

[Barb Binder]

Two things off the top of my head:

Did you package the file and send her the zip file with all of the link images included?

You can set the display resolution three different places. Did she set it in View > Display performance? This changes the display performance for the entire file. But the display performance can be overridden in the object menu for an individual frame, so check there too.

~Barb 

[default789yo3bzc9u6]

Yes, I did a zip file on the dropbox. I also just added it to the dropbox not compressed, in case it was an issue with compression. I did not think about the individual frame, and will have her check that, but if the file I created was set up correctly, would it change for her when she uploaded it? Just seems odd the first file only had the issue with the cover, but the second file I sent now has issues with multiple images! So weird!

[Willi Adelberger]

To zip a file and to make a package is not the same. It is enough to package the file and make the packaged folder available, in your case via dropbox. Before opening look into the folder, they must be available offline on the site of the editor.

[Barb Binder]

So if her links are OK, I'm leaning towards a display performance issue. See if this article helps:

https://www.rockymountaintraining.com/adobe-indesign-display-performance-controls-theyre-everywhere/

~Barb 

[default789yo3bzc9u6]

Thank you Barb. It makes sense to me! She is away from her computer so I will check back with her on the individual images. I will check out the article as well!

[Barb Binder · Accepted solution]

I wasn't at a computer initially, so I couldn't remember the exact wording, but maybe start with View > Display Performance > Clear Object-Level Display Settings to see if that takes care of it. 

~Barb

[default789yo3bzc9u6]

That did the trick! Thank you Barb!!!

[Robert at ID-Tasker]

@default789yo3bzc9u6 

Before, it would work only in the paid version of my tool - but I've just inlcuded it in the free version - just uploaded CC and CS6 versions - so if you work on a PC - you can quickly and easily check the "Display Performance" status of all of your objects - without the need to override status for all objects in bulk:

Attached to this message is the Task from the top so you can save time on creating it from scratch, you just need to save it somewhere, then load it in my Tool, then click buttons in shown order - "Play", "Load Objects", "Play".

Of course, in the first rule - "Show Extra Columns for Objects" - you can select any of the 800+ properties for Graphic Objects.

1st run of this Task - will just execute first rule - the rest will be "ignored" because the bottom list will be empty.

2nd run - after clicking Load Objects - will "ignore" first rule - column is there already - but this time it will filter the list leaving only non-empty rows in the "Local Display Settings" column - will hide Pages, Spreads, Masters, etc. - and then will sort list of objects by this column - so you can easily find discrepancies.

If you then hold SHIFT and click on PAGE column - list will be sorted by LDS + PAGE INDEX - or you can first click PAGE INDEX then hold SHIFT and click LDS.

For now, there are numerical values only - I'm still working on adding all numeric values as text - there is a lot of this stuff to process.

You can find list of all LDS values and their meaning here:

https://www.indesignjs.de/extendscriptAPI/indesign-latest/#DisplaySettingOptions.html

[Robert at ID-Tasker]

Forgot to mention - DoubleClick on any cell in column TYPE - will get you to this object.

[Barb Binder]

So file had some object-level display performance overrides (that's a mouthful)!

Glad you are back on track. 🙂

~Barb

[default789yo3bzc9u6]

Lol! Thanks again!