InDesign telling us to convert our own files

[jonb61835953]

We are getting this message when we try to open files on our server which we created with Adobe CC 2015.

"InDesign could not open <file name> because it has been created in a newer version - Adobe InDesign CC 2017. Click “Convert” to convert and open this document.

Content created using features specific to the later version of InDesign may be modified or omitted when you open the document in a previous version."

Has anyone else seen this message before? I had a chat session with Adobe and the answers I got were, Open the file > Exprt to IDML and reserve. Why would I have to do this for a file we created?

The other solution offered by Adobe was upgrade to CC 2017. If that is what we have to do fine, but that seems drastic considering the files we created are all of the sudden not being recognized by our software. And the person I chatted with didn't even acknowldege the error message as if it is a normal ocurrence.

[BobLevine]

That message is exactly what it means. The file you’re trying to open was saved in the newest release of InDesign. Someone there already upgraded and used it. You should either install it, which I would advise you to do at this point, or allow it to be converted.

[jonb61835953]

Thanks we updated the software today. As far as I know, nobody else had done this in our office until today.

[SJRiegel]

If you have an older version of InDesign that is open on your machine, that is the one that will try to open the file, regardless of what version it was created in. Either close the previous version program, or right-click to use open-with to choose the newer version.