InDesign will not create a New Document

[jen.cart]

Hey InDesign World,

Cannot create a NEW DOCUMENT. Either through key command or the main FILE drop down. From Main FILE, I'm greeted with this:

Command N is no longer offered as an option.

I can still open old projects, but apparently can't start new ones. Any ideas?

Working with version 20.2

Thank you,

jen

[Dave Creamer of IDEAS · Accepted solution]

Try rebuilding your preferences. 

Turn off your GPU preferences and restart.

If that doesn't work, clear out your caches too. 

If THAT doesn't work, uninstall and reinstall.

And if THAT doesn't work, use the Adobe CC Cleaner app, delete and InDesign cache folders, and reinstall. 

[jen.cart]

Resetting the preferences seems to have worked. Thank you!

[Barb Binder]

Hi @jen.cart:

I'm with Dave—this is likely an issue of corrupt preferences. The easiest first step is found in InDesign > Preferences > General > Reset Preferences on Quit, the quit, restart and try again. 

If that doesn't work, we can offer additional specific steps to take, but let's start there. 

~Barb

[jen.cart]

Resetting the preferences seems to've done the trick. Thank you!

[Abhishek Rao]

Hi @jen.cart,  

I hope that the suggestions from the experts helped you get things working again. Please confirm if you were you able to reset your preferences and try again? Reference: https://adobe.ly/42vReQN. Make sure back up your preference before resetting. 
Also, could you please confirm which macOS version you're currently using?

Let me know how it goes. 

^  
Abhishek

[jen.cart]

Hey Abhishek,

Resetting seems to've done it. I'm on a MacBook Pro, running Sequoia 15.3.2 (24D81).

Thanks again,

jen

[jimatems]

You appear to be using Mac but I ran into the same issue with Windows. The fix iin my case was Preferences>General>Use Legacy New Document Open (second line from top). Check the box if empty.

[Dave Creamer of IDEAS]

You can also select Reset Preferences in the same window.

[jimatems]

The reset didn't work for me in Windows. Perhaps Mac is different. 

[Dave Creamer of IDEAS]

My screen shot is from Windows and it worked perfectly for me. However, if your system is having problems with it, you can follow the guidelines here:

https://www.ideastraining.com/TutorialsAndTips/TroubeshootInDesign.html

[jimatems]

Thanks, David, but I don't have a problem now. The reset didn't work for me, so I posted what did. My experience may have been unusual but possibly not unique.