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Indesign will not open

Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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I just updated to the latest version of Indesign and now I cannot get it to open at all.

I've even uninstalled and intalled older versions. I can't get any of them to work. 

Please help! I use this program everyday for work. 

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Activation billing and install , Bug , Performance , Print

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Same thing here. They keep rushing out these updates so they can charge us more. I'm so sick of feeling like I'm constantly working in a Beta version of creative cloud. Patch this issues immediately. Thanks.

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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You may have to apply the ruder cure. Simply uninstalling/reinstalling InDesign may not get rid of all the debris that could be left when you uninstall the application. You should use the Adobe CC Cleaner tool to digitally mop up all the mess associated with uninstalling Adobe apps, then re-install your older version of InDesign.

 

You can get that tool and ind out more about it here.

 

Hope this helps,

 

Randy

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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Sometimes, after or because of the update, preferences can get corrupted - try to reset them first:

 

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

 

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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Not working for me either. I've already uninstalled and reinstalled and it fixed it briefly, but now it's similarly broken. As soon as the loading screen comes up it immediately shuts down.

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Community Expert ,
Aug 15, 2023 Aug 15, 2023

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Then use CC Cleaner, manually install 18.4 and turn off auto updates. 

 

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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Question -- how do I install 18.4? CC used to give me the option to view/install older versions of the programs but now that option is simply not there anymore. I made it through the CC cleaner and uninstall but ended up having to just install 18.5 again to finish my project (and am now right back where I started, with it needing yet another uninstall/reinstall).

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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It's not immediately evident, but it's there:

 

Click on the three dots to the far right of the app button in Creative Cloud. It opens a pop-up menu that offers the Other Versions option you're looking for.

 

Hope this helps,

 

Randy

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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Yeah, I know what you mean because I've used that menu in the past. It's not giving me the option anymore. The only options are Manage Plugins, Open, Learn More, and Uninstall. The Learn More page only gives me the options to open or uninstall.

 

Screenshot 2023-09-01 at 12.48.14 PM.png

 

 

 

 

 

Screenshot 2023-09-01 at 12.51.35 PM.png
Any thoughts on how to bypass this? Or should I pass this over to my IT team and/or just wait for an update?

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Hi @T Salvador ,

my guess is that you first have to install InDesign 18.5 successfully to see all the other options like 18.4. 18.3 etc.

So if InDesign 18.5 is installed, just use the options to install e.g. 18.4 or 18.3. Do not uninstall 18.5 first.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

 

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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Hi @Laubender -- the screenshots above were taken while InDesign 18.5 was installed. There was no option to install other versions.

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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@T Salvador said: "… There was no option to install other versions."

Oh. Hm. I would sign out from the Creative Cloud Desktop App. Restart the machine. Sign in again with your Adobe ID. And hope for the best…

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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Maybe make sure macOS is the latest patch? That has come up a lot lately.

Mike Witherell

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Community Beginner ,
Sep 07, 2023 Sep 07, 2023

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The macOS update did indeed work! Thanks all for the advice

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Hi @defaultpn7s0lr8z2j5 ,

 

Sorry to hear about the trouble. We have received a few similar reports on the Mac Operating System, so if you have macOS, please check for any pending OS updates. Please try updating and let us know if this resolves the issue or if you need further assistance.

 

Thanks

Rishabh

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New Here ,
Sep 07, 2023 Sep 07, 2023

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Same problem here - every time I restart I have to delete the preferences - needs sorting!

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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Hi @ColinHigton ,

maybe it will work after you updated your macOS to 13.5.1 ?

That really helped a lot of users here in the forum.

Don't know "why", but it helped.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

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