InDesign won't open - Windows 11

New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi everyone, i am having masssive problems with Indesign. Im on Windows 11  and am running the latest version of InDesign. I was having some issues with InDesign and read that resetting the preference might be the answer. So i used the ctrl+shiftr+alt method and reset them. Since then it wont open at all. The splash screen appears for a millisecond then dissapears. I then found another article that suggested renaming the Indesign folder to Indesign.old but that hasnt worked either. All other programs (Photoshop, Illustrator, Bridge, Acrtobat etc are all working fine) Its really frustrating and i need InDesign for my day to day work. Can anyone helpo me with other possiuble solutions.

 

Thanks. David

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Guide ,
Apr 06, 2022 Apr 06, 2022

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Alternative 1: move the preferences file somewhere else. ID will create a new one.

Alternative 2: install an older version in parallel, just to see if that one starts.

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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What does "latest version" mean? The current version is 17.2.

What are the rest of your system specs? RAM and processor as well as free harddrive space.

When you held down CTRL+ALT+Shift did you get a prompt to delete your preferences? If not, it didn't work. If it did, try uninstalling and re-installing InDesign from the CC Desktop app.

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi there, 

 

Thanks for your reply. Yes, latest version means 17.2. My system is:
Windows 11
Intel i5 2600k

B660m Motherboard

32GB 3200mhz Ram

1tb Windows drive with 750gb free space.

 

I have uninstalled and reinstalled and that hasnt worked. 

 

When i did the ctrl alt shift, the prompt came up asking to delete my preferences to which i clicked yes. Then nothing happened and it still wont open. I have also tried both the suggestions above. I have moved the preferences elsewhere and Abobe created new ones and that didnt work. I also installed older versions and they didnt work as well. 

 

I have created a new user in windows to test under a fresh envirenment and that didnt work either. It waill also not load in Wiindows safe mode either. 

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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Do you have an third party InDesign plugins? Do you have any third party antivirus?

If so, deactivate them.

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi Bob, 

 

No anti-virus installed, just using the default one that windows comes with. Also no InDesign plug-ins installed whatsoever. Thanks

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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Have you checked the firewall settings?

 

Anything else running in the background that might be considered "rare?" What you're experiencing is quite uncommon. I'm running Win 11 here on two machines and I've seen very few complaints about anything InDesign-related on Win 11.

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Nothing odd in the background as far as i can tell. Yeah i know, its very odd. Ive just come off 8 years of using a Mac and have built a PC with all the ram, power etc i couldnt afford in Macland. Everything is working great apart from InDesign, even all the other Adobe software is fine. Its just InDesign, but unfortunatley as I spend about 80% of my working life in InDesign its a bit of an issue 😛 I really appreciate all your help though and hopefully soon ill be up and running again! Totally understand im an isolated issue, just trying to figure out why! 

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Adobe Community Professional ,
Apr 06, 2022 Apr 06, 2022

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It would be an oddball case, but a corrupt font could cause this.

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