Lato font family not recognized/activating

[MarkFacld]

I've recently updated to InDesign 2024. I had no font issues prior to this upgrade. I have been building a document using the Lato font family among others from Adobe Fonts. No issues encountered until the file was packaged and sent to our print vendor. They contacted us saying just the Lato fonts were coming up missing when they are preflighting for printing. Then, I open the file to troubleshoot--and the bullets I used are appearing as boxes with question marks. There appears to be a bug for which I know of no cause or solution. Any help or explaniation is appreciated.

[Steve Werner]

It's not appearing to be a problem for me on a Macintosh (Ventura 13.6) running InDesign 2024 (19.0) as shown below:

[Jeffrey_Smith]

Try signing out of creative cloud app and/or fonts.adobe.com. Then log back into these services.

[lesliekochevar]

I am also experiencing this issue as of this week. I am on a Mac running Sonoma 14.0

[lesliekochevar]

I removed any duplicates in font book, signed out of Adobe and signed back in. I unintalled and reinstalled the font in the cloud. Still not working....

[lesliekochevar]

Also not working for any of my other fonts so must be a system issue...

[lesliekochevar]

Ah Ha! I had a shortcut assigned in the paragraph styles of shift + 1 and so it wasn't working. Removing that shorcut fixed it!!

[Steve Werner]

Glad you figured it out!