• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lost all of my work without don't know why!

New Here ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

I had 7 pages made. They are advertisements for my job. THye just dissappeared when I opened them and recovery is grey. What happened?

Screenshot 2024-08-01 at 4.52.20 PM.png

 

TOPICS
Bug , How to , Performance

Views

217

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

You'll have to give more details about your situation in order for anybody to help. What exact operating system and what version of InDesign are you using? Did you do frequent saves while working on the ads? Are you working on your hard drive or on a server of some kind? Did this happen with a single document or are you unable to save anything? Have you tried turning off GPU Performance in your InDesign preferences just in case this is actually a "screen thing" (I know that is an extremely remote possibility but it's certainly worth a try).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 04, 2024 Aug 04, 2024

Copy link to clipboard

Copied

Sonoma 14.5 OS. Yes, I typically save, but I had health problems that did make me distracted. Working on my hard drive. It only happened to the one file. I've tried resetting preferenes in the past, but not for this. I already remade the ads so I can't really test any of that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 01, 2024 Aug 01, 2024

Copy link to clipboard

Copied

@m.brooks42

 

Can you post a screenshot of the Layers pallet? 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 04, 2024 Aug 04, 2024

Copy link to clipboard

Copied

I already remade them, but I never checked the layers. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 16, 2024 Aug 16, 2024

Copy link to clipboard

Copied

LATEST

Hello @m.brooks42

 

I hope you are doing well. 

 

We would like to follow up on the status of the issue. Are you able to resolve the issue by following our expert's advice? 

 

Please feel free to update the discussion if you need any further assistance. We would be happy to help. 

 

Thanks, 

Abhishek Rao

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines