Missing text in tool options and dialog boxes

[davide69676215]

Hi,

I have recently installed Adobe CS6, but unfortunately all but the first line of text for the tools and dialogue boxes are missing - see screenshots below. Please note this is apparent for InDesign and Photoshop so  I assume it's some system-wide problem. I only have these two apps installed at present.

I have tried replacing all the system fonts (Tahoma and Myriad; a solution given elsewhere in this forum), but this makes no difference. Has anybody got a clue what's going on?

[Jeffrey_Smith]

CS6 is almost 20 years old, and to run any CS6 application, you will need to have a computer just as old. If you are working on a newer computer, unexpected performance should be expected.

[davide69676215]

Thanks for the response. However, this same computer (5 years old) ran CS6 two years ago without a problem. In fact, it originally ran CS5.5 flawlessly! So I don't believe it is the age of the system.

[Jeffrey_Smith]

What are your computer specs? I had a similar issue with an older version running on a mac and a javascript update caused issues. The workaround was to downgrade javascript.

[davide69676215]

Thanks Jeffrey - can you guide me on how to "roll back" the javascript update as there doesn't seem to be a coherent (to me) solution on the 'net. It seems that I'm currently working with v1.5.

[Jeffrey_Smith]

Are you running mac or windows? The javascript suggestion is for mac only.

[davide69676215]

Thanks Jeffrey, but the problem is already solved - it was caused by text scaling on a 4K monitor - see below.

[Peter Spier]

I can see you're running Windows (and CS^ runs just fine here on Win 10), so the first thing I would do is rename the Caches folder at C:\Users\[your user name]\AppData\Local\Adobe\InDesign\Version 8.0\[your language]\Caches, then restart InDesign and let it regenerate.

[davide69676215]

Thanks Peter, that worked for InDesign 🙂  However, I can't see a similar path to a Caches folder in Photoshop.

I've only been around computers for 41 years and I'm still learning (and forgetting!)

[Peter Spier]

Looks like Photoshop doesn't store anything in the Local path, but the prefs and other data are at C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings

You can rename the files ending in Prefs.psp, or if that fails, the whole folder. Might be faster just to try pressing Ctrl/Alt/Shift immediately as you start Photoshop. If successful you should see a dialog asking if you want to delete the prefs.

[davide69676215]

Sadly this didn't work. Damn. I renamed the 'Pref' files, then the entire folder, and the Ctrl/Alt/Shift method - neither made any difference. I then rootling around and found some CS5.1/5.5 legacy files so deleted those and rebooted. Again, no difference. I even used CCleaner in case there were any stragglers - again, no difference.

Is it worth reinstalling?

[Peter Spier]

Before you do that, see if there's any help in the Photoshop forum. You should also try a new test user and a clean boot to check if theres some conflict.

The big issue here on a fresh install is the lack of access to bug fixes. I ran the installers to get the CS6 applications registered in the OS, but then overwrote the program folders with backup copies of my working installs from a previous computer when I built the current system.

[davide69676215]

Thanks for all your help, I'll try these suggestions.

[davide69676215]

Now here's an interesting thing - I just switched to Administrator and everything worked as it should do. I suppose I could work under that account, although it will mean a lot of reconfiguring to get everything back.

[davide69676215 · Accepted solution]

Hi Peter,

The problem with PS appears to be the text scaling. As I use a 4K screen, the scaling was changed the Photoshop.exe/Properties/Compatibility/Change high DPI settings, then select 'High DPI scaling override' and I chose 'Application'. I've now chosen 'System' and everything works fine.

Thanks for all your trouble.

[Peter Spier]

Glad to offer what help I can for a fellow luddite (no offence intended).

Running CS6 is a real jungle trek these days and we all depend on the guidance of previous trailbalzers. Not a lot of us still running the old stuff, but this is probably the best place to search for us (and I've asked for my share of help here too).

[davide69676215]

No offence taken! I still fire up the pooter with coal first thing in the morning.

David