mp4 to indesign

[marielles86115816]

Hi!

I can not import my mp4 file to InDesign CC 2017 trial. I get a message "Import failed". What could be the problem?

[BobLevine]

Does it work with other files or does it fail with all MP4 files?

[marielles86115816]

i´ve tied with mp4 file from sketschup, could that be the case?

[BobLevine]

If you want to put the file on dropbox and post a link someone will take a look.

[Jeffrey_Smith]

Most likely this video's codec is incompatible for Indesign import. You will need to use a video utility to convert video and with H.264 codec.

[Steve Werner]

You can use the Adobe Media Encoder which comes installed with InDesign and a Creative Cloud subscription.

[jom56066842]

I've opened my MP4 file (that won't import into indesign giving me the error message of 'Import Failed') in Media Encoder and it's telling me the file is H.264, what do I convert it to so it's compatible with Indesign?

[BobLevine]

MP4 with H.264 encoding should work in InDesign. This discussion is more than six years old. 

Please start a new one with full details on your issue if the file doesn't work.