Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

My file wont open, please help

New Here ,
Apr 27, 2020 Apr 27, 2020

Hello, my Indesign file won't seem to open. I keep reciving this message: 

 

"The network connection was lost for the file Portfolio_Sebastian Cardoza.indd, or the file was modified by another process."

 

The file that I am attempting to open is on an external hard drive. I tried pruchasing a new cord but that did not seem to work. I would greatly appreciate some assistance with this issue. 

TOPICS
Sync and storage
697
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2020 Apr 28, 2020

Did you try to drag your file on your desktop and open it ?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 28, 2020 Apr 28, 2020

When I try that, I receive Error code -36. I am unable to copy the file over. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Apr 28, 2020 Apr 28, 2020

Try duplicating it where it sits. If even that doesn't work, the file is probably toast and you'll have to go back to your last good backup. And watch out for that drive, it might be on the verge of failure.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 28, 2020 Apr 28, 2020

I attempted to copy the file within the external drive and received the same issue. (Error code -36)

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2020 Apr 28, 2020
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines