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New computer- file already open errors and file doesn't exist errors

Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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When I open a file that I was working on previously- I am either getting an error that says:
"This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it." OR "either the file does not exist, you do not have permission, or the file may be in use by another application". These messages persist and I have to force quit the program.

The steps I have already taken
Cleared cache
Had another user create IDML file and try opening that
Deleted any erroneous lock files
Confirmed that no one else is in this file

How can I fix this?

TOPICS
Bug , Performance , Sync and storage

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correct answers 1 Correct answer

Community Beginner , May 02, 2024 May 02, 2024

So I was able to resolve this issue after thinking through all possibilities. I opened the file on the old computer where I was not getting the errors. Packaged the file. Reopened and re-linked to the local folder of links. That resolved it. Obviously the error was in the access to some of the linked files so I'm guessing somehow I had lost permissions to certain file locations on the server with the switch to the new computer. 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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Your versions of InDesign and operating system?

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Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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Latest InDesign version 2024
Windows 10 ver22H2

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Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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So I also tried having another person package the file but that gave me same errors---even when I downloaded to my hard drive.

I am able to open OTHER documents without a problem
I am able to open THIS file on my other computer... so it's something about THIS computer and that file. ARG

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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InDesign generates a temporary file called an .idlk file - which is hidden

Show your hidden files in the folder and see if it's there - if it is then you can delete it.

 

Check also your Caches and delete those folders and files

 

https://helpx.adobe.com/ie/indesign/kb/indesign-document-recovery.html



Could also be that you only have certain permissions for folders - so make sure you have full access to the folders

https://support.apple.com/en-ie/guide/mac-help/mchlp1203/mac

https://www.dell.com/support/kbdoc/en-ie/000137238/understanding-file-and-folder-permissions-in-wind...

 

 

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Community Beginner ,
May 02, 2024 May 02, 2024

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So I was able to resolve this issue after thinking through all possibilities. I opened the file on the old computer where I was not getting the errors. Packaged the file. Reopened and re-linked to the local folder of links. That resolved it. Obviously the error was in the access to some of the linked files so I'm guessing somehow I had lost permissions to certain file locations on the server with the switch to the new computer. 

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Community Expert ,
May 02, 2024 May 02, 2024

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Great glad you are back. I posted the reason on 24th Apr. 

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New Here ,
May 14, 2024 May 14, 2024

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I recently had the same problem and the thing that fixed it for me was relinking the graphics I had in my CC Library.

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