Obrigação de upgrade para utilizar o software que eu PAGO

[Rogerio_Ruiz3326]

Gostaria de expor minha indignação em relação a obrigação de fazer upgrade de hardware para utilização de recursos inúteis em se tratando da finalidade do software. Em vez de serem inclusivos, estão cad vez mais gananciosos e dificultosos, mesmo cobrando caro e recebendo pelo serviço.
Qual o problema de vocês? Até o momento que forem inúteis frente as novidades.
Como pode não poder abrir um arquivo de InDesign por incompatibilidade, Deveria processar vocês por cobrar por um serviço que me impedem de utilizar

[Peter Spier]

While I deeply sympathize with you regarding the current subscription model and upgrades, it is not reasonable to presume that new software will forever be compatible with old hardware. I don't know what your hardware/OS configuration is, but I suspect it must be quite old or underpowered if it will not run the current version of InDesign.

That said, my Portuguese is not good so I cannot be positive about what the error message says, but I think you are perhaps trying to open a file you received from another user that was saved in a newer version than the one you have installed, and that the online conversion to .idml  has failed for some reason. This could mean the file is damaged, or perhaps it was creatred using a beta or pre-release version. 

If this is the case, asking the other user to supply the .idml is the best solution, but you should understand that collaboration using differing versions is not a good practice.

Are you able to clarify your problem for those of us who cannot read your screen shots reliabley?

[Eugene Tyson]

Hi Rogerio, I get where you’re coming from it’s frustrating when a file won’t open just because the software version or hardware isn’t lining up. Unfortunately, this isn’t so much greed as it is how the Adobe ecosystem works. InDesign files aren’t backwards compatible in the same way Word or PDFs can be, and hardware requirements do move on with new releases.

There are a few practical options:

• You can ask the person who sent the file to export it as an IDML file, which will let you open it in older versions of InDesign.

• If you’re on Creative Cloud, you can usually install an older version of InDesign side by side, so you don’t have to upgrade hardware just to get a file open.

• If the issue is performance on your machine, sometimes cleaning up preferences or disabling certain background processes can help.

It’s not ideal, and I agree it could be handled more smoothly, but there are workarounds that should let you keep working without having to buy a new computer right away.

Software will always keep evolving with new trends and features, and that inevitably means hardware demands keep increasing, it’s the nature of tech moving forward.