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Old Crashing Is Back! after Update to ID 14.0.2

Contributor ,
Apr 03, 2019 Apr 03, 2019

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When working on charts, I insert the cursor, type the number "4", and the document crashes.

I use Font Explorer X Pro v 6.0.5

I have cleaned the System and App font caches.

Zapped the PRAM.

Save file to an .idml file and reopened and saved as .indd file.

Deleted page in question, and re-flowed the text.

What the?

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Contributor ,
Apr 03, 2019 Apr 03, 2019

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Here is the crash report.

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Community Expert ,
Apr 03, 2019 Apr 03, 2019

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Have you tried resetting the InDesign Preferences?

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Contributor ,
Apr 03, 2019 Apr 03, 2019

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I just did. Same thing is happening. I even Apple Time Machine'd back to my previous version of InDesign 2019. To start this complex chart from scratch is just too much for me. I'm getting too old for this.

BTW. What are these Crash Reports good for if not to pinpoint where the problem is?

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Community Expert ,
Apr 03, 2019 Apr 03, 2019

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Have you a third-party font management application you're using with InDesign?

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Contributor ,
Apr 03, 2019 Apr 03, 2019

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I have always used a third party font application. Is there a better way?

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Community Expert ,
Apr 03, 2019 Apr 03, 2019

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If there’s an autoactivation plugin, disable it. If that fixes it, contact the plugin vendor.

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Contributor ,
Apr 03, 2019 Apr 03, 2019

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I have converted to Chart to Text, and then back again. The problem has gone away so far. I am still doing some formatting, so we'll see.

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Adobe Employee ,
May 27, 2019 May 27, 2019

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LATEST

We have released InDesign CC2019.0.2 with lot of stability fixes. I would recommend you to upgrade to latest version as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

  • Error snapshot or video recording of the issue?
  • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File -> Package)

Sanyam Talwar

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