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Online publish 'document not found' & no errors where given while uploading

New Here ,
May 06, 2024 May 06, 2024

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While online publishing Indesign acts as if the upload was succesfull but it doesn't show in the dashboard and the link claimes: 'document not found', 1 hour with Adobe support,  and still didn't work.
But I fixed it!

Export all pages as .png files
Make a new document, import all .png files ont different pages
Publish Online and check if it's showing in your dashboard
Open your original indesign document > publish online > overwrite the previous online publish > DONE!

It seems Indesign is having (random) issues making the uploadlink together with the document, but if I overwrite an existing publish it has no issues what so ever.

Hope this helps someone, so we don't all have to endure (7!) hours of frustration 😉

TOPICS
Bug , How to , Publish online

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Community Expert ,
May 07, 2024 May 07, 2024

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LATEST

Log out of Creative Cloud online on the Website

Log out  of Creative Cloud on your desktop application

Then in InDesign go to Help> and ensure you're logged out

Restart
Login online
Open Creative Cloud desktop and login
Open InDesign and go to Help and ensure you're logged in

Try it again

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