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Online publish 'document not found' & no errors where given while uploading

New Here ,
May 06, 2024 May 06, 2024

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While online publishing Indesign acts as if the upload was succesfull but it doesn't show in the dashboard and the link claimes: 'document not found', 1 hour with Adobe support,  and still didn't work.
But I fixed it!

Export all pages as .png files
Make a new document, import all .png files ont different pages
Publish Online and check if it's showing in your dashboard
Open your original indesign document > publish online > overwrite the previous online publish > DONE!

It seems Indesign is having (random) issues making the uploadlink together with the document, but if I overwrite an existing publish it has no issues what so ever.

Hope this helps someone, so we don't all have to endure (7!) hours of frustration 😉

TOPICS
Bug , How to , Publish online

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correct answers 1 Correct answer

Community Expert , May 07, 2024 May 07, 2024

Log out of Creative Cloud online on the Website

Log out  of Creative Cloud on your desktop application

Then in InDesign go to Help> and ensure you're logged out

Restart
Login online
Open Creative Cloud desktop and login
Open InDesign and go to Help and ensure you're logged in

Try it again

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Community Expert ,
May 07, 2024 May 07, 2024

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LATEST

Log out of Creative Cloud online on the Website

Log out  of Creative Cloud on your desktop application

Then in InDesign go to Help> and ensure you're logged out

Restart
Login online
Open Creative Cloud desktop and login
Open InDesign and go to Help and ensure you're logged in

Try it again

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines