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PDF file disappears after exporting

New Here ,
Jul 26, 2021 Jul 26, 2021

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Hello everyone!

I've created a catalog design for printing and when I try to export .pdf file so this file disappears after done exporting and I don't get any error from InDesign.. Does anyone knows where can be a problem?

Thank you!

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Import and export, Print

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Tick "View PDF after Exporting" to see if it has been created.

If so, you're probably saving it in a place you haven't located – do a search on the file name.

 

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I've tried everything like You wrote but nothing helped. The .pdf file just not appear in my chosen location. In the beggining it shows up and ten when export is done this file just disappears..

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Let's go through the basics:

Which version of InDesign and OS?

How are you producing the PDF (kind of PDF)?

Have you been able to produce PDF's previously?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

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New Here ,
Jul 26, 2021 Jul 26, 2021

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1. InDesign CS6, Windows 10

2. .pdf (print)

3. Yes, I was able to produce  PDF's previously

4. 16GB RAM & 2TB

5. No I did not try to reset preferences.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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I'm a Mac user but it might be worth checking out compatibility issues with CS6 and Windows 10, it's a very old version, nearly 10 years old, and probably EOL (End of Life).

 

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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CS6 is in no way supported under Windows 10. You can try running it in Win 7 compatibility mode but beyond that, you're on your own. You are eight versions and nine years out of date.

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Hi etsia0D44,

does it work if you change the target folder of your export?

Say, will it work if you export to your desktop?

Quit Acrobat or Adobe Reader before export.

 

Hm. Do you have "Show Hidden Items" enabled in your file system so that you can see invisible files and folders?

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Sep 08, 2021 Sep 08, 2021

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I had this problem today, so I thought I'd give a possible solution.

I have a 28-page magazine layout which I tried to export. The resulted PDF just vanished after exporting even though it worked just fine a week earlier. After trying out some tweaks in settings etc. I tried exporting three pages at a time to see if the problem was on a particular page. I pinpointed the problem on a certain page that refused to export so I checked the linked files on the page.

The cause turned out to be a badly named file. The name of a linked picture file ended in a period (there was an additional period before .jpg). Changing the name fixed the problem for me.

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Kurosu_Jun said: "The cause turned out to be a badly named file. The name of a linked picture file ended in a period (there was an additional period before .jpg). Changing the name fixed the problem for me."

 

Hi Kurosu_Jun,

How exactly was the whole name with suffix etc.pp.?

I'd like to test that on my Windows machine.

 

Thanks,
Uwe Laubender

( ACP )

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Hi Laubender, 

I did some testing of my own with the original photo and now InDesign acts like there was no problem in the first place. I didn't even relaunch ID after today's work–the PDF now exports just fine.

I'm a bit hesistant to paste the really long file name here (it has real peoples' names in it) but the photo is public if you want to test it. Can be downloaded at the bottom of this article (it's the second photo from left).

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Hi Kurosu_Jun,

downloaded the image. My Windows system does not allow to rename the file so that a dot is at the end of the file name.

 

… productions-2021..jpg

to:

… productions-2021..jpg.

 

is not possible.

 

Did this happen on Mac OS?

 

FWIW: The strange naming with the two dots before jpg indicates that the system where this naming was done is not showing file suffixes. Usually that's the default setting on Windows 10 and Mac OS. I literally hate Microsoft and Apple for this decision. That default can be changed easily, but because it is the default really nobody cares who is not a professional. Files with names like that, alone the name's length is 174 characters long, are very likely to fail in a publishing environment.

 

Regards,
Uwe Laubender

( ACP )

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