Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

[Chris Tammar]

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

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[dafydderwan]

Hi

It appears all my Adobe InDesign share links have stopped working and instead come up with the message "Error 404: Asset not found. This asset isn’t available. Try checking the URL or visit a different page".

Anyone else experiencing this issue? I currently can't access any of my shared files. The links were working ok yesterday, but have been displaying the 404 error since this morning at least (circa 6 hours ago).

[Fortunato Creativo]

Hi. The error still seems to be there. I don't know what to do. I have used this feature for a long time and my clients love it. I tried everything: re-installing Creative Cloud, Indesign, erased all cookies. Nothing seems to work. Help?!

[Fortunato Creativo]

Still not working! Even with licence it does not work. 

[HelloMissPixels]

Same issue here. My clients started their review and can no longer access the link, a 404 error appears for them and for me as well. The link hasn’t changed, and the file is still on the cloud. A solution would be appreciated!

[Sarah Bundy24253010otvx]

Adobe seems to have broken Share for Review again - see this thread:

https://community.adobe.com/t5/indesign-discussions/indesign-share-for-review-links-not-working/m-p/...

There's nothing we can do except wait for fix, the same as we did a month ago.

[Good Venture]

For weeks, professional InDesign users across the Adobe Community have been reporting the same issue:
“Share for Review” is completely broken.
Links no longer update, and published reviews now return Error 404: Asset not found.

This isn’t an isolated glitch — it’s a platform-wide outage, acknowledged (but not resolved) by Adobe employees. Entire teams are losing hours of work and credibility with clients because a core collaboration feature has failed again.

What’s worse is Adobe’s repeated response pattern:

• “We can’t reproduce it.”

• “Try a new file.”

• “Send us your packaged document.”

• “Switch networks.”

This is unacceptable. It’s 2025, and cloud reliability should be a given, not a gamble.

This is a server-side failure, not a local setup issue.
The community has made this clear, yet Adobe continues asking users to troubleshoot problems they can’t possibly fix.

We are paying for Creative Cloud subscriptions that include Share for Review as a core feature. If Adobe cannot ensure it works reliably, users deserve partial refunds or credits for the service disruption — and public accountability for the lack of transparency.

If you agree:

• Upvote and share this post.

• Comment with your experience.

• Let’s push Adobe to acknowledge this outage publicly and compensate affected subscribers.

We don’t need another “please share your file” reply. We need a fix, accountability, and respect for our time.

[Good Venture]

The message above was originally posted in its own thread, but Adobe is trying to bury this into nested comments. They don't like user complaining about their products? 

[Peter Nevalain]

Well said! 🙌

[dawnb96720698]

Agree, unacceptable response by Adobe.

[rhysllwyd]

My share to review not working also this afternoon, very fustrating as I need to get a proof of a book for the authour to mark up.

[Darren281607778y40]

Here we go again. The embarrasing messages to the client that the links are all not working. Sigh.

Having the same issues as the above on a MacBook Pro 2019 Indesign 2025. 

[NOcreationsBE]

@KathCau and @Abhishek Rao there already is a post about this subject since January 2024: 
https://community.adobe.com/t5/indesign-discussions/persistent-error-in-adobe-indesign-there-was-an-... 
It has not been resolved since then. Do not waste your time and energy going through the whole proces again without first consulting that thread.

[practical_customers15B9]

none of my published InDesign documents work anymore. 

[Charlene23855529yxn3]

This has happened before. I have had my other team mates test as well and it is not working for them. Getting "

Error 404: Asset not found

This asset isn’t available. Try checking the URL or visit a different page

Can you guys fix this issue please? Thanks!

[Jacqueline_STRONGFitness]

I'm getting "Error 404: Asset not found" when I try to open CC Links today. These links were working yesterday. Anyone else having this problem? I see that this happened about a month ago as well. 

I did clear my cache, and that did not help.

[rhysllwyd]

Since so many of us are getting the same problem today I wouldn't think it's a local problem for any of us, the Adobe servers are messing things up or something. We'll just have to wait for them to fix the bug on their end.

[Jacqueline_STRONGFitness]

Yes, I think so too. It may have something to do with the new software that just came out. 

[Fabienne28893105v8yr]

Même problème pour nous…

[andyheckathorne]

Same problem here. My links were also working yesterday at 5 p.m. EST, and I was alerted by our clients this morning that they are now receiving the 404 Error. I am using InDesign 21.0. 

I just ran a test proof a moment ago using Illustrator 30.0 and am encountering the same problem.

[andyheckathorne]

Good news. I just got my links to work by emptying my browser cache and reloading the pages. I'm using the latest version of Chrome.

[Stellaesthetic]

Clearing my cache just worked as well, but I'm still scared to use this feature with clients at the moment. Does this happen often?

[dawnb96720698]

Clearing all Adobe website data from my cache seems to have fixed this for me too. Thanks!

[NOcreationsBE]

@dawnb96720698  and @Stellaesthetic, I did not clear my cache and it is working again anyway. Guess the problem is fixed. Don't know for how long though. Have not had this kind of problems for a long time, but since Adobe tried to update this feature (or whatever they were trying to do) about a month ago, these problems seem to keep happening.

[Stellaesthetic]

Still not working for me in Edge. I purposely cleared my cache in Chrome to see if it would work (it did), but I didn't clear anything in Edge, and every single link is still producing an error. This is awful - I am just going to resort to sharing PDFs and allow people to comment on those instead. I don't want to risk sending my latest work to a group of more than 20 people and have them all experience these errors. 😞

[Sarah Bundy24253010otvx]

11/06/25 - Share for Review links are working again for me with no additional steps - they're just magically back this morning. Hope it's the same for everyone else.