When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.
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1 Correct answer
I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.
4 Pinned Replies
Hi All,
Thanks for your patience. The product team has tried multiple files and affected files shared by users. The issue is not reproducible for us even after multiple tries. It seems like an intermittent issue; it may work on the next or subsequent tries. Would you all mind trying "update content" once more to check if it works?
Also, the screen recording shared above by @Chris Tammar shows some unmapped comments. That shouldn't have happened. It seems an erroneous scenario led to unmapped co
Hello everyone,
Thanks for sharing the details. I've escalated this to the product team, and they are currently investigating the issue. I'll keep you posted and share an update as soon as I hear back.
Thanks for your patience.
Abhishek
Hi everyone,
Thanks for your continued patience while we looked into this. I checked with the product team, and they've tested multiple files (including those shared by some of you) but weren’t able to reproduce the issue on their end, even after several tries. It seems to be intermittent, and in many cases, retrying the Update Content option works successfully on subsequent attempts.
The team also noticed in one of the shared recordings that unmapped comments were present, which might be cont
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Hello everyone,
Thanks for your patience. The product team has confirmed that the problem with Share for Review links not working has been resolved. Kindly refresh your links and let us know how it goes.
Thanks,
Anubhav
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Replies
I am having the same problem here from InDesign. I updated to the latest version too.
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