Preferences won't stick

[drb23874187]

I experienced a crash on my Mac. Once I restarted inDesign, my preferences reset to factory presets. Now, even though I change preferences — background color, startup screen, smart guides, don't show overflow text warning, turn off preflight, etc. — all of these things reset every time I either restart indesign or have a crash. I have tried restarting while deleting the preference file on startup.

[Bill Silbert]

Try uninstalling and reinstalling in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

[Michael Bullo]

Wanted to check that when you are making all of these changes to the preferences and defaults that you are doing so with no documents open. If not, you are merely changing the settings for whatever file you have open at the time.

Viewing many of the settings without a document open is harder these days now that InDesign shows the "Start Workspace" by default. This is easily turned off via the first option in the General section of the Preferences.

[drb23874187]

Sorry, it is definitely not a matter of mistakenly tying preferences to a particular document. I can change preferences and they will remain in place across documents until or unless I have to restart inDesign, then they completely reset. I'm really hoping someone can point me to a set of preferences beyond the startup prefs I might erase and clean up.

[Bill Silbert]

Do you have any third-party plug-ins installed with your InDesign? If so try disabling them and see if that helps.

[Srishti Bali]

Hi there,

We are extremely sorry to hear about this issue. I am hopeful that the issue was fixed by the complete reinstallation using the cleaner tool. If not, please check how the application works in a different user account or Root account (How to enable the root user on your Mac or change your root password - Apple Support ). You can also reach us for a live troubleshooting session at www.adobe.com.

In case you need any help while initiating chat please refer to this link:How to initiate chat with Adobe Support?

Feel free to let us know if you still need assistance. We’re here to help!

Regards,

Srishti