probably corrupted file

[boutsen9620]

Hello, a user of mine has a .indd file that freezes the whole indesign app. We are working with indesign from creative cloud.

i read in other thread that some one said to sent his corrupted fire to corrupt_indesign_docs@adobe.com

would it be posible that i do to, my user doesn't want to loose all his work he already did on the file.

tx for you help

Kind regards,

alex

[amaarora]

Hi,

It is always important to have back ups of your file.

Do you have a .idml version of the file?

If not, can you see if version 13.0 or the 13.1 (latest) helps to recover your file?

-Aman

[Derek Cross]

Which version of InDesign and OS?

[boutsen9620]

hi, i only have the indb file.

we have the issue on windows 7 and windows 10

indesign 13.1 (creative cloud, so always latest version)

[Derek Cross]

And you can't open the IDML file in InDesign 13.1?

[boutsen9620]

sorry i mean i only have indd file, i tried opening via copy but that gave the same result

[Srishti Bali · Accepted solution]

Hi boutsen9620,

Please share your file at corrupt_indesign_docs@adobe.com , we will try our best to recover it.

Regards,

Srishti

[graemep35882673]

Hi Srishti,

I have emailed a few corrupt files of my own to the above address but not heard anything back?

Could you let me know if they have been received and being dealt with?

Kind regards,

Graeme

[Srishti Bali]

Hi Graeme,

Sorry about the delay. I have notified the team and soon you will receive some response from them.

Regards,

Srishti

[Pijnacker01]

We have a service with a fast turn-around to try and Fix Corrupt InDesign files. If Adobe can't help, we can try. Keep in mind, bad files are generally not a problem due to Adobe, but many factors, often Acts of God.

InDesign DTP Bad File Recovery Service - YouTube

Friendly Regards,

David Dilling

Markzware