Problem with interactive PDF on Apple devices

Community Beginner ,
Dec 06, 2017 Dec 06, 2017

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Hi all,

I have a problem with PDF file, which was created in InDesign CC2015. This PDF is Fitness plan with multipe Youtube icons. This icons are hyperlinks

for various videos on Youtube. One year ago i created simmilar plan with same workflow and everyting wors fine, but now I have issue on Apple devices.

Hyperlinks and buttons dont works on Apple devices. I traied on MACbook, IPhone 5s, IPhone 8+ with same results. If I assign hyperlinks

to pictures (Youtube icons), icons is visible when I open file in Safari but when I click on it, nothing happens. Same situation is on Acrobat Reader. I tried convert this icons to buttons but with simmilar resulsts. In Safari icons not visible and in Acrobat Reader is visible but no works.

On Windows everything works fine, I tried this on 3 diffrent computers and on Android tablet and cell phone and no poblems.

I try some professional apps for IOS and in this aplications hyperlinks and buttons works fine, but ordinary useres don't want use profi apps for opening fitness plan.

I try export file with InDesign CC 2018 but with same results.

Any ideas how I can solve this issue?

I find some simillar theards in this forum but without solution. For exemple this: https://forums.adobe.com/message/4482056#4482056#4482056

Thans a lots

Best regards

Lukáš K.

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correct answers 1 Correct answer

Advocate , Dec 06, 2017 Dec 06, 2017

Alas, that's actually a known issue. iOS PDF viewer apps--even Adobe's own--don't support the full range of interactivity of which PDFs are capable. On Macs they will work, but only with Acrobat or Adobe Reader, not with the Preview app built into macOS.

To make it work on Macs, you'll need to use the free Adobe Reader, which you can get here for all supported platforms: Adobe Acrobat Reader DC Install for all versions

For iPads and iPhones, I typically recommend you consider publishing as Fixed

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Advocate ,
Dec 06, 2017 Dec 06, 2017

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Alas, that's actually a known issue. iOS PDF viewer apps--even Adobe's own--don't support the full range of interactivity of which PDFs are capable. On Macs they will work, but only with Acrobat or Adobe Reader, not with the Preview app built into macOS.

To make it work on Macs, you'll need to use the free Adobe Reader, which you can get here for all supported platforms: Adobe Acrobat Reader DC Install for all versions

For iPads and iPhones, I typically recommend you consider publishing as Fixed Layout eBooks. More info: http://abbrv.it/FXLvid

For all platforms you can also use the Publish Online feature, which supports interactivities in an online view. The downside is that, to use your content, the reader must have a live Internet connection. More info:  http://abbrv.it/vidPubOnline

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Community Expert ,
Dec 06, 2017 Dec 06, 2017

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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In addition to Derek's suggestion, there is also Publish Online, which is part of InDesign. Possible drawbacks are your files are on Adobe's servers. You can create fantastic interactive documents, though, which are viewable in any browser. Here are some great examples: http://bit.ly/PubOnCollection

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New Here ,
Aug 21, 2022 Aug 21, 2022

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had the same issue! But I've found a solution, since devices with a touch feature don't have a click be sure to make the buttons function on Indesign set to (on release or tap) rather than (on click) . It did the trick for me and doesn't affect the function on pc or Mac 

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Community Expert ,
Aug 21, 2022 Aug 21, 2022

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Some devices, for example, tablets and smartphones, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc.  Multi-state objects (MSO) don’t work at all in Interactive PDFs.

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