Program crashes constantly

New Here ,
Feb 10, 2022 Feb 10, 2022

Copy link to clipboard

Copied

Hello, I can not open a file. It always shows a message that the font is not present, then it tries to load and then crashes. I hope someone can help me out. Have a Windows 11 computer

TOPICS
Bug

Views

26

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

Copy link to clipboard

Copied

LATEST

What font is it crashing with?

Have you tried reinstalling or removing the font?

What Windows 11 computer? What are your actual computer specs, Processor, RAM, Graphics Card?

 

Here's some things you can try

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

---

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines