Publish Online - left arrow to advance error

Report · Nov 26, 2024

Hi all -

I'm having an issue where after publishing a document online the left arrow becomes to arrow to advance the document to the next page, and the right arrow takes you backwards a page. For example, see the screenshot below, showing page #1, where there is only a left arrow to available to advance.

This only happens when clicking with the mouse, if you use your keyboard arrows, the right advances the document and the left goes backwards.

I've found this errors occuring on multiple documents I've published online, in fact everything for the past 6 months, in multiple browsers. I'm not sure if this was occuring when I initially published these documents - if so clients did not inform me of the problem.

I've tried re-publishing, that didn't help...

My only thought is that this might have to do with my having changed settings for a document in Arabic I made a while ago. However I've reinstalled InDesign and made sure the language of the document is English (it wasn't initially but changing it and re-publishing does not fix the problem).

Any thoughts or help would be hugely appreciated!

Report · Nov 27, 2024

Hi @cindyb85902167,

Thank you for sharing the details of the issue you're facing with Publish Online. I’d like to gather a bit more information to assist you better:

Which version of InDesign are you currently using?
Are you on macOS or Windows, and which version?
Could you provide a bit more about your workflow? Specifically:
- Are you creating these documents from scratch, or are they based on older templates?
- Did you enable or disable any right-to-left (RTL) settings at any point, particularly while working with the Arabic document?

To get a clearer picture of the issue, could you share a screen recording of the workflow, including the Publish Online settings and how the arrows are behaving in the published document? This will help us identify any potential misconfiguration or bugs.

In the meantime, you might want to check if the issue persists in a newly created document (with no prior settings adjustments).

Let me know what you find, and we’ll troubleshoot further from there!

Thanks,

Abhishek Rao

Report · Nov 27, 2024

I believe you've figured it out, the Arabic document has influenced your InDesign somehow.

When I select the Right-to-Left "Binding" option upon creating a new document, and even if I don't check "Facing Page" on, I will get the issue you described after publishing my document online.

I don't know how you will fix the problem since you will not see the "Binding" switching option in the menu (File > Document Setup) since you don't have the Middle Eastern version of InDesign.

Kindly try to see if "Document Setup" window will give you the choice to switch your binding direction to Left-to-Right as illustrated below, if you don't have it, then someone may help you by providing you a script.

Report · Nov 27, 2024

Hi all,

I spoke with an Adobe help specialist yesterday and yes, the Arabic settings I had installed a while back were messing with my documents. They reset everything on my system (which was more complex than just un-installing and reinstalling the program / resetting everything to default which I had already tried) and the publish to online arrow issue has now been fixed.

However, in order to publish the documents online and have the problem solved I do need to create new documents. And when I attempt to copy and past the pages from my old document into a new one, we have a new issue - the text boxes I copy and paste into a new document now behave as right to left text (they were not doing this before). In other words, the most obvious issue is that now the periods are all on the wrong side at the end of paragraphs etc (see below).

So next question: is there a quick way to reset all my character or paragraph settings throughout the entire document so that they are left to right?

I'm on a Mac OS with 20.0.1 installed.

And apologies if this has been answered elsewhere - I've done a quick search but haven't found anything, feel free to point me in the direction of the answer if it's already been provided.

Thank you!

Report · Nov 27, 2024

PS I'm not sure if changing the 'binding' settings would help at this point but no, I don't have that option within the 'document set up' window

Report · Nov 28, 2024

I suppose at this stage, you need to switch the Paragraph direction to Left-to-Right in order to get the punctuation marks at the right end of your paragraphs. This switching option exists in the Middle Eastern version, however, I've seen the script here on InDedsign community forum before, the script should be helpful to you.