CC Libraries window freezes and are unresponsive

[tab7778]

I have all updates for the apps installed. When using indesign--where i constantly use the libraries--it freezes constantly and I have to quit indd & restart it for it to come back. all other parts of the program work fine. it's only the libraries that freezes.

[Anubhav M]

Hello @tab7778,

Thanks for reaching out. Would you mind trying the following steps and checking if it helps:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3JssG4u)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/4o6TrdH)
• Relaunch InDesign

If the problem persists, kindly try running InDesign under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[SPL72]

THis DOES NOT work.....stop providing cookie cutter solutions.

Libraries are FREEZING constantly and are UNUSABLE....!!!!    Please do something about it

[Anubhav M]

Hello @SPL72,

I'm sorry to hear the suggestions did not help. Could you please confirm the version of the OS/InDesign installed, and share a brief screen recording of the issue so we can better assist you?

Also, try running InDesign under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.
Anubhav