Re: Fonts active but not appearing within apps

New Here ,
Aug 03, 2022 Aug 03, 2022

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I am having the same exact issue. My issue started yesterday. I have gone through all of the troubleshooting steps, no luck. It's driving me crazy, this is severely affecting my ability to work.

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Hi @Cynthia255024868xt6 ,

 

We're sorry to hear about the trouble. Could you please tell us the version of the Creative Cloud Desktop Application you're using? Which operating system you're using?  Please share the Adobe email ID which you're using via private message.

 

Please collect the logs from your device through the Adobe log collector tool & share the file with us by uploading it to a cloud storage service & sharing a link with us to download via private message.

 

Regards,

Tarun

 

 

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Here are my screenshots to show how Orpheus Pro will not activate in InDesign 17.3. Also same issue in Illustrator. Orpheus Pro ss 1.pngScreen Shot 2022-08-04 at 7.55.32 AM.pngScreen Shot 2022-08-04 at 7.54.46 AM.png

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi @Cynthia255024868xt6,

 

Thanks for sharing the screenshot. As I checked you have two Adobe IDs, so I would like to confirm when you sign in to the Creative Cloud Desktop app, are you signing in through your business profile or with your personal profile?

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New Here ,
Aug 04, 2022 Aug 04, 2022

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I used to have a personal account but switched to a company enterprise account when hired earlier this year.

Thanks


Cynthia 

 

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