Recently Published Items Not Visible in Publish Online Dashboard

[Laurene27687030r7lu]

Hi, I cannot see any of recently online published items within the dashboard:

any idea anyone about?

<Title renamed by moderator>

[Laurene27687030r7lu]

Thank you Angela for your response,

team says it follows up about as issue is said to be known

Thanks again and wish you a great day!

Br

Laurene

[HARSHIKA_VERMA]

Hi there,

Thank you for reporting the issue, and we sincerely apologize for the inconvenience caused.

Yes, this is a known issue, and our team is actively investigating it. We’ll keep you updated on any progress or resolutions as soon as we have more information.

Thanks for your patience and understanding.

Thanks,

Harshika

[Laurene27687030r7lu]

Thank you Harshika for your promt answer and support 🙂

Good to know -looking forward!

Regards,

Laurene

[Sarah31479908wz0g]

I've published a few documents from InDesign online. The links work fine, but nothing has ever shown up in my dashboard. I've tried logging out and back in with no change.

[Anubhav M]

Hello @Sarah31479908wz0g,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/InDesign installed, if this happens with all files, and a link to a sample document, so I can check this with the team?

Looking forward to hearing from you.
Anubhav

[Sarah31479908wz0g]

I'm using InDesign version 20.4.1 and Windows 11. This is happening with all files. 

https://indd.adobe.com/view/44bbcd97-0c4a-481e-aa3c-2df0c7e7523b

Thank you!

[HARSHIKA_VERMA]

Thank you for sharing the requested info, and we sincerely apologize for the inconvenience caused.

This is a known issue, and our team is actively investigating it. As soon as we have more information, we'll update you on any progress or resolutions.

Thanks for your patience and understanding.

Note: I will be merging this post with the parent post for this issue.

Thanks,

Harshika

[TheCollectivePitch]

USA - June 26, 2025 - 

I've published a new online document via "Publish Online". It created the link, applied the name, kept my presets for settings, and worked 100% fine... UNTIL - I had to make changes to that same document and wanted to publish over the existing document.

When I went to select "Update Existing Document", the dropdown did not have this particular document in the dropdown list. Additionally, when I went to the "Publish Online Dashboard" for my account, this document was also missing from a list of my published documents. 

Of course, I restarted the program. Unsuccessful, I restarted my computer. None of these troubleshooting measures helped. I tried it from a different computer under the same account, also. Same issue.

This is a new issue (likely from recent big update) that was not occuring as of one week and one day ago - the time of my last publish online document where I also published new versions over that same link.

Thanks,

JK

[Anubhav M]

Hello @TheCollectivePitch,

This is a known issue, and our team is actively investigating it. As soon as we have more information, we'll update you on any progress or resolutions.

Thanks for your patience and understanding.

Note: I will be merging this post with the parent post for this issue.

Anubhav

[s_4779]

I can't update my exisiting Publish online link in indesign

<Title renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

Sorry to hear that you're unable to update the existing Publish Online link.

Could you please share the version of InDesign you're using, along with the details of your operating system? Additionally, is this issue occurring with both new and existing files, or only with one of them?

We’ll do our best to assist you further.

Thanks,

Harshika

[s_4779]

Hi, Harshika thanks for reply

Adobe InDesign Version: 20.4.1

Opreating System is Windowa 10 Pro

Yes this issue happen with both old and new files, also I can't see my file in Online publish dashboard,

Please check and try to resolve this ASAP

[Anubhav M]

Hello @s_4779,

This is a known issue, and our team is actively investigating it. As soon as we have more information, we'll update you on any progress or resolutions.

Thanks for your patience and understanding.

Note: I will be merging this post with the parent post for this issue.

Anubhav

[HARSHIKA_VERMA · Accepted solution]

Hi All,

Thank you for your patience. The issue is resolved now. Would you mind checking and confirming if you're still experiencing the issue?

Thanks,

Harshika

[Laurene27687030r7lu]

Hi Harshika,

works for me now 🙂

Thank you so much for your support!

[16150341]

Hi, I now have this same issue. Is there a solution to fix it?
All 'Publish Online' documents are not visible in the 'Publish Online Dashboard'.

[Abhishek Rao]

Hi @16150341,

Thanks for reaching out and sharing your experience. I understand how important it is to access your published documents without any hassle.

I'm happy to let you know that the issue with the Publish Online dashboard has now been resolved. You should be able to see all your documents in the dashboard again.

Could you please check and confirm if everything is working fine on your end now?

Looking forward to your update!

Abhishek