Text disappearing - In Design CC on PC

[sjmc]

We have a new high spec PC and new installation of CC (ID 13.0.1 x64). First job in and text randomly disappears. I googled it and it looks to be something to do with the text frame refresh. When you click out of the text box and do something (highlight, put a space etc) the text reappears. This is a total nightmare. I'm trying to get my designers to change to PCs and this isn't helping the cause.

I have read that this issue has been around for years on both Mac and PC.

Pics attached. The first one shows the text missing but highlighted, the second is after an action - ta dah, the text appears.

Have changed the Live Screen Drawing pref to Immediate.

Is there a fix?

[sjmc]

Also, the old issue of only 1 or no undos is back. When I read up about the text issue it seems to be when you get one of the issues, you get the other too.

I wonder if they are related.

This has been around since 2014 - all a bit odd.

[hammer0909]

It definitely seems to be a display issue. I’d try disabling the GPU as a start. You can do this by clicking on the rocket ship icon in the Application bar and unchecking GPU Performance.

[BobLevine]

Chad, GPU performance is Mac only.

The last thing I would do is change redraw to immediate. That tends to slow performance.

Try checking for updated video drivers.

[sjmc]

Drivers are all up to date.

Ctrl - Alt - / refreshes the frames but that is only a workaround.

Any other thoughts?

[BobLevine]

Unfortunately no, I’ve seen this in the past but CC2018 runs beautifully for me on Windows 10.

What are your full system specs?

[sjmc]

Brand new PC running windows 10. 64bit build

i7 processor @ 3.4 GHz

8gb RAM

[BobLevine]

Does it have dedicated graphics?

8 gb of RAM is not very much especially without a dedicated video card.

I’ve got a 2gb video card and 32 GB of RAM. Even my laptop with integrated graphics has 16GB of RAM

[hammer0909]

Good point Bob. I overlooked that!

[sjmc]

Thanks for the replies so far. I'll price up some more RAM and tr a few things suggested.

Failing that I guess it's a new video card.

Cheers for the help.

[Dave Creamer of IDEAS]

I've seen this before. I suspect a font issue. What happens if you change the text to a different font?

Also, have you rebuilt your InDesign preferences on startup?

[sjmc]

No, not a font issue.

Graphics card - intel HD graphics 530?

I'm not an expert on the PC tbh.

[BobLevine · Accepted solution]

Then suffice it to say that the processor is fine but the rest of the machine is bit weak especially for display purposes.

Are you sure you have the most up to date drivers? They were updated in December.

https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530

[Dave Creamer of IDEAS]

I agree with Bob--the computer could certainly use more RAM and a better video card.

When you say it was not a font issue, you changed the font, including styling, to another regular-style font--correct?

Did you rebuild your prefs? (Hold down Cntl-Alt-Shift as soon as you start up InDesign.)