Unable to Install – Error Code 206

[master_hope5F8C]

I am writing to seek assistance regarding an issue I am experiencing while trying to install an Adobe application. I keep encountering the following error:

“Your computer appears to be offline” (Error Code: 206)

I have already tried the recommended troubleshooting steps, including:

• Checking my internet connection (stable and working).

• Restarting my computer.

• Running the installer as an administrator.

• Disabling Windows Firewall and antivirus temporarily.

Despite performing all these steps, the error persists and the installer fails to complete.

Could anyone please provide guidance on resolving this issue? I would appreciate any instructions or alternative methods to install the application.

[BobLevine]

What exactly are you trying to Install? InDesign?

What are the system specs for your computer? RAM? Processor? Available harddrive space. Windows version and build number.

[master_hope5F8C]

yes InDesign

Here are the specifications:

Processor 12th Gen Intel(R) Core(TM) i5-12400F (2.50 GHz)
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 24H2
OS build 26100.7462

hard drive space is:

Local Disk (C:) → 36.2 GB free (of 237 GB)

New Volume (D:) → 1.06 TB free (of 1.42 TB)

New Volume (E:) → 713 GB free (of 1.29 TB)

[BobLevine]

Is the CC Desktop application installed? Are you trying to install from that? Have you tried logging out and back in?

[master_hope5F8C]

I'm facing exactly the same issue with Creative Cloud app and unable to install that as well and I have also tried downloading it through a different browser

[Abhishek Rao]

Hi @master_hope5F8C,

Thanks for sharing the details. I know how frustrating Error 206 can be, especially when your internet is working normally. This usually happens when the Creative Cloud app isn't able to make a secure connection to Adobe’s servers, even though the system is online. To help narrow things down, could you confirm if the Creative Cloud Desktop app itself is installed and letting you sign in without any issues? It would also be helpful to know if the error appears only when installing InDesign or if the same thing happens with other Adobe apps as well.

In addition to what expert suggested, please try the steps outlined in this article, which covers the most common causes and fixes for Error 206:
https://adobe.ly/49jwoXh

HelpX article: Error 206 causes network connection failure

Once you have a chance to try these, let me know how it goes.

Abhishek

[master_hope5F8C]

I'm facing the same issue with CC desktop app, thanks for sharing that link I'll go through it