Unable to Save InDesign Files Directly to NAS Server After Years of Smooth Operation

[Relo]

Hello, why can't I upload files to Indd when it worked fine for years. Most graphic designers and studios work with NAS devices. I can't save anything, I have to make copies and restore files. Can something be done about it? Thank you very much rh

<Title renamed by MOD>

[Abhishek Rao]

Hi @Relo,

We completely understand how frustrating it can be when something that worked perfectly for years suddenly stops. 

Could you please share which version of InDesign you’re using and the details of your operating system? Also, is this issue happening with all files stored on the NAS server, or just a particular file?

InDesign can sometimes have trouble saving files directly to network drives. A common workaround is to save the file locally first, then manually move it to the NAS. Additionally, you could try checking if the NAS server permissions or connection settings have changed recently, which might be causing the issue.

Let me know if this helps, and I’m happy to assist further!

Best,  
Abhishek Rao

[Relo]

 Thank you very much for your reply, I always use the latest versions of Adobe collection on a monthly subscription basis. But the solution after so many years to save something locally and then copy it to the NAS is frustrating as I pay a lot of money to Adobe. In addition, I work in a team, so several of us access the NAS. Some graphic designers work from home. The NAS was thoroughly checked several times by an IT technician and the intakes were reviewed. Illustrator, Photoshop works fine. Only Indd closes its temporary files and they cannot be subsequently saved. The problem occurred only after some time, about 6-9 months of using the NAS. It makes my work harder and longer. It happens that graphics that are not current for the client are used and this causes financial costs. I would be very happy if you could solve the problem. I read the forums and there are many of us with this problem. Thank you very much for your reply Horvath.

[ML8956]

Dear Sirs..
We are experiencing the same issue with InDesign in our company. We always use the latest version of the Adobe suite with a monthly subscription, yet despite continuous updates, the problem remains unresolved.

Our team of designers works both on-site and remotely, accessing files via NAS. While Illustrator and Photoshop work flawlessly, InDesign keeps closing temporary files, preventing them from being saved. This not only slows down our workflow but also increases the risk of using outdated project versions, leading to mistakes and additional costs.

The NAS has been thoroughly checked multiple times by IT technicians, and network settings have been reviewed, with no apparent issues. Yet, after several years of smooth operation, InDesign suddenly started exhibiting this malfunction.

I find it unacceptable that no fix has been provided after all this time. We pay a significant amount for our Adobe subscription, and having to rely on workarounds like saving files locally and then manually copying them to the NAS is not a viable solution for a team-based workflow.

I've seen many other users reporting the same issue on various forums. Adobe needs to address this as soon as possible, as it is seriously impacting our work.

Please prioritize this issue and provide a resolution as soon as possible. We have been dealing with this for too long, and it's crucial that it is addressed without further delays.

Thank you!

[James Gifford—NitroPress]

This is a user-to-user forum, so none of us here is much able to resolve actual software issues. Adobe employees with a better connection to the development end do read the forum, but it's not the best way to make such requests or resolve the issue.

I'll just say that, without casting any aspersions or questioning what's been done to resolve the issue, these things almost always lie at the very, very specific level of network configuration and file management, and NAS in particular (as opposed to live file servers etc.) often have... quirky setup and demands. Both OS platforms have evolved considerably on the details. However much an IT tech might review setup and configuration on a more generic level, it's possible to miss subtle settings and needs that a NAS, particularly an older one and particuarly on a mixed/Mac network, sees as critical.

There is no fundamental reason ID should regard any properly configured storage medium — local, server, NAS, cloud, removable, whatever — in any way different from any other. I'd suggest, from the body of evidence, that problems with NAS devices is almost always a case of local setup and configuration, and not a glitch in the app.

(Note also that devices and firmware age out. I have a very fine Buffalo RAID NAS that is usable only in a narrow way — to store backups — because Windows no longer supports the file transfer method it requires. It doesn't take much for this kind of OS/platform/system/network mismatch to cause problems, and I suspect that NAS's whole rationale of being easy to set up and use magnifies the issues.)

[Seitron SpA]

thank you James!

[Robert at ID-Tasker]

@ML8956

Have you updated InDesign recently? What was the previous version?

InDesign become extremely sensitive to the networks so called "lag". 

So even if your IT team can't detect any anomalies - and everything looks OK - it might still be "too slow" for InDesign. 

What if you make some project completely local - copy INDD file and all links locally - and see if you still have a problem with saving. 

[Seitron SpA]

Hi Robert, thanks! Yes, it's the latest version. This is my first time posting in this community—I did a fresh install of ID on my Mac.

I know that working locally solves the issue, but I need to collaborate with my team on the company server.

[Robert at ID-Tasker]

I know that working locally solves the issue, but I need to collaborate with my team on the company server.

By @Seitron SpA

At no point you'll be able to work on any INDD file - at the same time.

So your server should only the source for linked asses - and backup for INDD files.

You need to make some "arrangements" with your colleagues - who works when and on which INDD file and how others will know that you're the one working on a particular INDD file.

You could make your life easier - but it all depends on the kind of work you're doing / kind of files your company is preparing.

For example, you could use a Book option - or each person can work on a dedicated/assigned single page / spread - that then will be copied to a single INDD file.

Or use InCopy or Snippets.

But we would need more information. 

If you prefer - you can get in touch with me privately - please click me nickname and send me a message.

[Robert at ID-Tasker]

@ML8956

It's also possible, that there is a problem with some recent Windows 11 updates - there were a few threads about that - and unistalling those latest updates / running repair - fixed problems.

[Mike Witherell]

Can you describe with detail your NAS and how it is set up? Some NAS are setup with software to backup your computer. Some NAS can also be mapped as a network drive allowing direct read/write. How is yours installed?