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Unable to start InDesign 2024 normally (Mac Studio)

Explorer ,
Nov 15, 2023 Nov 15, 2023

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Hi there!

I have a problem with InDesign 2024.
When I start the app I get the message with an exclamation mark: InDesign has unexpectedly stopped.

It’s impossible to start the app.


I’ve tried to remove the app with the desktop app and with the AdobeCreativeCloudCleanerTool. In both options I've also removed the personal settings.
After reinstall InDesign the first launch is without problem. When I quit the app and do a restart the same problem occurs.

 

When I manually delete the InDesign Preferences folder (username>Library>Preferences>Adobe InDesign>Version 19.0>nl_NL) I can start InDesign without any problem.
When I quit the app and do a restart the same problem pops up.

 

When I start InDesign while pressing the keys Shift Control Option Command and choose Yes in the context window, InDesign starts normally.

 

Off course this not a normal way to start InDesign. It’s also impossible to start the app with my own preferences.

 

Does anyone has an idea to solve this problem?
ThnX in advance!

 

Greetz,
Funky.

 

Mac Studio 2022 M1 Max - LG Ultrafine 5K Display

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correct answers 1 Correct answer

Community Expert , Nov 15, 2023 Nov 15, 2023

If you're still on Ventura make sure it is updated to at least 13.5.

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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What MacOS version are you running? If you're running Sonoma, InDesign 2024 does not yet support it. This is apparently because of bugs which Apple has not yet fixed.

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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There must be a big lag here - I've reloaded this thread just before writing my reply - so less than 1 minute ago - and your answer wasn't there...

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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If Sonoma - InDesign is not fully supported:

 

https://community.adobe.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&...

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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If you're still on Ventura make sure it is updated to at least 13.5.

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Explorer ,
Nov 15, 2023 Nov 15, 2023

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ThnX y'all for the reactions.

The system is running Ventura 13.2.1.

I will update to the latest version. I guess that is 13.6.2.

I'll keep you posted.

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

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That quite possibly is the problem. Upgrading to the newest version of Ventura is definitely needed to avoid bugs in the previous versions.

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Explorer ,
Nov 28, 2023 Nov 28, 2023

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The macOS update did the job!
Many ThnX!

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