Why are some INDD files in preview mode and others are not?

[alanna_5408]

The 3 that I worked on are not showing a preview. The other images that my colleagues worked on, are showing a preview image. Does anyone know why?

[Abhishek Rao]

Hi @alanna_5408,

Thanks for reaching out. This usually happens if the option to save preview images with the document is turned off in InDesign preferences. Please open one of the affected files, go to Preferences > File Handling, and make sure 'Always Save Preview Images with Documents' is checked. Then save the file again and check if the thumbnail appears in File Explorer.

If it still doesn't show up, please confirm your operating system and InDesign version, so I can check this further.

Looking forward to your update.

Abhishek

[nikunj.m]

Hi alanna_5408,

Just checking in to see if the steps suggested by Abhishek helped. If not, please let us know and we'll be happy to help further. 

Thanks,
Nikunj