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2

Why does the application 2024 version "quit unexpectedly?" need this answered asap

Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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InDesign does not load and continues to "quit unexpectedly" and I keep reporting the application but nothing is working. i need to edit my work asap.

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How to , Performance

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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Hi Christen:

 

What operating system are you using?

 

~Barb

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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I'm using my macbook air for InDesign.

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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The MacBook Air is your computer. What operating system is the computer running?

 

Apple menu > About this Mac. What does it say after macOS?

 

~Barb

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Screenshot 2023-10-25 at 6.39.01 PM.pngexpand image

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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Hi Christen:

 

Update to Ventura 13.6 (you are on Ventura 13.2.1)—it should take care of the crashing. Be careful not to update to Somoma yet—you will need to scroll down to the bottom to find the Ventura update. 

 

Apple menu > System Settings > General > Software Update. 

 

~Barb

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Hello, have you resolved this issue? I have encountered the same problem.

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Please include system details, including OS version and amount of RAM and spare hard disk capacity you have on your system and what activities are you undertaking when InDesign crashes?

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