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Why doesn't shared computers see InDesign file saved to Cloud?

New Here ,
Nov 15, 2018 Nov 15, 2018

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Our publication recently purchased Creative Cloud, and we have started to migrate live InDesign job files to Cloud.

After saving from my computer, why can't our other shared computers see the files in Creative Cloud?

Along with InDesign docs, we also have linked files of ads and graphics that are currently linked to our server.

Should Creative Cloud also be used for our file storage of these linked files?

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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Do you have individual subscriptions for each workstation for Creative Cloud, or do you have a Teams account? I'm not so familiar with Teams accounts so if you are I can point you to another forum specifically for that.

For individual accounts files saved in your Creative Cloud asset are not immediately shared. Each individual Adobe ID has its own set of files.You can choose to share them.

To learn more about how to do that look at the articles here:

Creative Cloud Help | Creative Cloud User Guide 

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New Here ,
Nov 15, 2018 Nov 15, 2018

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Thanks for your response, Steve. We are a Teams account. I have so many more questions, also.

For instance, what is the purpose of using the Creative Cloud to replace our server if it has limits on storage?

Why does it only store individual files when we want to be able to only have one version of the layout?

Why doesn't Creative Cloud User Guide fill us in on how to share one file between our shared computers?

Aren't these very basic questions that anyone looking to use the Cloud should know?

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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For instance, what is the purpose of using the Creative Cloud to replace our server if it has limits on storage?

The regular subscription comes with 100GB of storage, but you should be able to upgrade to more see Assets>Files>Upgrade Storage in your CC app.

Why does it only store individual files when we want to be able to only have one version of the layout?

If you are collaborating there can be a single version of a doc—it would get sync'd on all of the collaborator's machines after a save from any of the users. I think Steve is referring to the Dropbox incremental backup feature that lets you go back in time and find an earlier version of the file. CC had the same feature but it has been disabled–supposedly it will be brought back in the future.

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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Why doesn't Creative Cloud User Guide fill us in on how to share one file between our shared computers?

See the Collaboration FAQ in Steve's link.

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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However, I don't necessarily recommend that particular way of sharing files. Many of us prefer to use a different way of sharing files like Dropbox which provides more flexibility ​and provides better backup of shared assets. Using Creative Clouds assets currently has very limited backup.

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Community Expert ,
Nov 15, 2018 Nov 15, 2018

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After saving from my computer, why can't our other shared computers see the files in Creative Cloud?

Your CC account comes with a Dropbox-like syncing feature that lets you share folders with other CC users.

To share or collaborate on an InDesign file, you have to save it and its placed assets into your Creative Cloud Files folder, which is by default installed at the top level of your computer's user folder. Any files saved into that folder are automatically sync'd and backed up to an Adobe Cloud server. If you have CC installed on two computers under the same account, the entire Creative Cloud Files folder on both machines are automatically sync'd. You have to watch your file naming—some characters are not allowed i.e., / or :

To share a specific folder's contents with other CC users, right click the folder and choose Collaborate or View on Website where you have the option to invite other CC users to sync the files to their computers:

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