Zoom tool not working with shift+command

Explorer ,
Aug 23, 2022 Aug 23, 2022

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Macbook Pro mid-2015, Monterey - My Apple USB external keyboard stopped showing the zoom tool using shift+command, shift+command+alt... not sure if it happened with the last update of the MacOS however. It does appear to function normally using the Macbook Pro keyboard however. Have checked System Preferences and see no conflicts. Any idea?

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correct answers 1 Correct answer

Explorer , Aug 31, 2022 Aug 31, 2022

For what ever reason the spacebar+command is working again.

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Contributor ,
Aug 23, 2022 Aug 23, 2022

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the shortcut for me is command +  spacebar

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Explorer ,
Aug 23, 2022 Aug 23, 2022

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Sorry - I meant spacebar... my bad. I have been using Adobe products from day one and this problem happened a while back on a different machine. Not sure how I cleared it up...

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Contributor ,
Aug 23, 2022 Aug 23, 2022

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Contributor ,
Aug 23, 2022 Aug 23, 2022

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Explorer ,
Aug 23, 2022 Aug 23, 2022

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No, I use Safari generally.

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Explorer ,
Aug 23, 2022 Aug 23, 2022

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I had checked this post before and found no solution.

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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Are you Webroot - virus scanning utility?

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Explorer ,
Aug 23, 2022 Aug 23, 2022

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no... I use no virus scanning.

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi,

 

Sorry to hear about the trouble. it can happen due to corrupt preferences. In that case, you may try resetting them (https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html) and see if that helps resolve the issue.
 

Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Explorer ,
Aug 23, 2022 Aug 23, 2022

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I did try a rest of the preferences at start-up... didn't change anything.

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Explorer ,
Aug 31, 2022 Aug 31, 2022

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For what ever reason the spacebar+command is working again.

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