Adobe InDesign 2020 crashes randomly on macOS 10.15.6

[fabriziom58091391]

Hello, I have installed the latest version of Adobe Indesign, but now I can no longer perform preflight and pdf. The program crashes in a 'random' way and it is not possible to understand why.

I tried to uninstall / install the program again but with the same result.

I have work in progress that I need to complete and I thank those who can help me.

MacOs Catalina 10.15.6 operating system.

Thank you.

FM

{Renamed by MOD}

[Derek Cross]

How much RAM do you have?

Have you tried resetting your InDesign Preferences?

[fabriziom58091391]

8 GB 1600 MHz DDR3

Yes, I have already tried to reset the preferences

Thank you

FM

[Ashutosh_Mishra]

Hi there,

Apologies for the delayed response. We're sorry to hear about your experience. I see you have tried resetting preferences and reinstalled the app which did not help with crashing.

I'd request logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

• Go to Terminal (Go > Utilities > Terminal.app) 
• Execute the following command on terminal to provide permission: 
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Application Support

Let us know if it helps.

Regards,

Ashutosh

[fabriziom58091391]

I can't use the sudo command from the terminal 😞