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Adobe InDesign 2020 crashes randomly on macOS 10.15.6

Community Beginner ,
Aug 22, 2020

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Hello, I have installed the latest version of Adobe Indesign, but now I can no longer perform preflight and pdf. The program crashes in a 'random' way and it is not possible to understand why.

I tried to uninstall / install the program again but with the same result.

I have work in progress that I need to complete and I thank those who can help me.

MacOs Catalina 10.15.6 operating system.

Thank you.

FM

 

{Renamed by MOD}

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Bug, Performance

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Adobe InDesign 2020 crashes randomly on macOS 10.15.6

Community Beginner ,
Aug 22, 2020

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Hello, I have installed the latest version of Adobe Indesign, but now I can no longer perform preflight and pdf. The program crashes in a 'random' way and it is not possible to understand why.

I tried to uninstall / install the program again but with the same result.

I have work in progress that I need to complete and I thank those who can help me.

MacOs Catalina 10.15.6 operating system.

Thank you.

FM

 

{Renamed by MOD}

TOPICS
Bug, Performance

Views

70

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Aug 22, 2020 1
Adobe Community Professional ,
Aug 22, 2020

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How much RAM do you have?

Have you tried resetting your InDesign Preferences?

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Aug 22, 2020 1
Community Beginner ,
Aug 22, 2020

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8 GB 1600 MHz DDR3

Yes, I have already tried to reset the preferences

 

Thank you

 

FM

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Aug 22, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hi there,

 

Apologies for the delayed response. We're sorry to hear about your experience. I see you have tried resetting preferences and reinstalled the app which did not help with crashing.

I'd request logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Let us know if it helps.

 

Regards,

Ashutosh

 

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Aug 26, 2020 1
Community Beginner ,
Aug 27, 2020

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I can't use the sudo command from the terminal 😞

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Aug 27, 2020 0