Damaged InDesign File

New Here ,
Jan 11, 2021

Copy link to clipboard

Copied

Hi, I have two InDesign files that I'm not able to open. I get the message: "InDesign detected that the file is damaged. Would you like us to try to repair the file? The file will be temporarily processed on our servers."

 

The repair is unsuccessful. And I've tried the troubleshooting method of opening the file as a copy, but that does not work either. I'm able to open older files from the same folder without a problem. 

 

Can anyone help?

 

Screen Shot 2021-01-11 at 1.43.23 PM.png

TOPICS
Bug, Sync and storage

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Damaged InDesign File

New Here ,
Jan 11, 2021

Copy link to clipboard

Copied

Hi, I have two InDesign files that I'm not able to open. I get the message: "InDesign detected that the file is damaged. Would you like us to try to repair the file? The file will be temporarily processed on our servers."

 

The repair is unsuccessful. And I've tried the troubleshooting method of opening the file as a copy, but that does not work either. I'm able to open older files from the same folder without a problem. 

 

Can anyone help?

 

Screen Shot 2021-01-11 at 1.43.23 PM.png

TOPICS
Bug, Sync and storage

Views

69

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 11, 2021 0
Adobe Community Professional ,
Jan 11, 2021

Copy link to clipboard

Copied

Have you tried saving it as an IDML document?

Alternatively, divide the document in half and see if one half will open and the other doesn't, keep dividing until, hopefully, you isolate the problem, which may be a font corruption.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
New Here ,
Jan 11, 2021

Copy link to clipboard

Copied

Thank you for your reply. However, I'm not sure how to try out these tips. How can I save it as an IDML document or divide the document if I can't open it to begin with?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
Adobe Community Professional ,
Jan 11, 2021

Copy link to clipboard

Copied

It's a good suggestiion Derek, but the OP can't even open the file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
Adobe Community Professional ,
Jan 11, 2021

Copy link to clipboard

Copied

It's worth figuring out what caused this for sure. Is it being saved on a server? Have you had other issues like this? This will help to avoid it happening again.

 

I'm not sure how important these files are to you but #Markzware offers a service to recover corrupt InDesign files. You can read more about it here https://markzware.com/products/file-recovery-service/.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
New Here ,
Jan 11, 2021

Copy link to clipboard

Copied

I have it saved on Google Drive which is also synced through Google File Stream. I reinstalled Google File Stream to see if that helped at all, but no luck. 

 

Thanks for the tip on Markzware but I'd like to avoid spending $150 if possible. I have a backup PDF and a template, so I should be able to manually recreate the files if it comes down to it. (But of course would like to avoid this.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
Most Valuable Participant ,
Jan 11, 2021

Copy link to clipboard

Copied

There have been countless issues reported with google drive.

Make sure that smart sync features are turned off and/or download the file to your harddrive along with the links and then try again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0
New Here ,
Jan 11, 2021

Copy link to clipboard

Copied

Thanks. I was hopeful about this one, Bob! I paused all syncing and also unchecked all the extensions in my system preferences. Still no luck. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 11, 2021 0