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Distorted Preview Indesign CC

New Here ,
Nov 26, 2019 Nov 26, 2019

Hello, 

 

A few weeks ago I got this weird preview display. It's all distorted and I don't know how to fix this. Does anybody know who can help me? 

 

 

IMG_6165.JPGIMG_6164.JPG

TOPICS
Bug , Performance , Print
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correct answers 1 Correct answer

Community Expert , Nov 26, 2019 Nov 26, 2019

Hi,

if you are on Mac OS X then try to turn off any GPU acceleration in InDesign.

 

Regards,
Uwe Laubender

( ACP )

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Community Expert ,
Nov 26, 2019 Nov 26, 2019

Hi,

can you confirm the version of your software and operating system? Is this hapening only with Preview?

It looks like a video card issue more than an InDesign problem. I had similar difficulties that disseapered after updating my display drivers.

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New Here ,
Nov 26, 2019 Nov 26, 2019
Hello,

Thank you for your quick reply.
I use a MacBook Pro 15 inch 2017
macOs Catalina , version 10.15

And yes it only happens when I use full preview in indesign.
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Community Expert ,
Nov 26, 2019 Nov 26, 2019

Hi,

if you are on Mac OS X then try to turn off any GPU acceleration in InDesign.

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Nov 26, 2019 Nov 26, 2019
LATEST
Thank you for your message!

Turning off the GPU in indesign worked for me!
I hope this problem won’t come back.
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