help: CS6 and Mojave

[umedm6064370]

hi

i have indesign and its giving me a network error... it is installed locally on a mac with the latest updates.

pls can someone call  on ####### to resolve this issue // edited by moderator

thx

Message was edited by: Moderator, please do not include personal contact information in your posts.

[Title edited by another moderator for clarity. Was “help”]

[Steve Werner]

To help, we would need to know: (1) InDesign version, and (2) what version of InDesign you're using. No, this is mostly users asking on this forum, it's not tech support. We will not call you, you'll have to return to the forum for suggestions.

[Derek Cross]

Welcome to the forum.

Don't include personal contact information in your posts.

I think Steve meant to ask you to post your operating system version.

[Steve Werner]

Thanks, Derek, not enough coffee yet this morning.

[timk76975467]

Hi Steve, the version of indesign is CS6, running on MacOS Mojave version 10.14.1. It was working fine yesterday and then today when I try to open the software I get the following message:

The network connection was lost for the file InDesign SavedData, or the file was modified by another process.

Any ideas?

[BobLevine]

CS6 is not supported under anything later than 10.10. Either roll back the operating system, move to CC, find another pagelayout app or learn to live with it.

[timk76975467]

Hi Bob, what's strange then is that my colleague is also running indesign CS6 on MacOS Mojave version 10.14.1 and has no problems with the software??

[BobLevine]

You can chalk that up to dumb luck. If these are mission critical, you are playing with fire.

[rob day]

The network connection was lost for the file InDesign SavedData, or the file was modified by another process.

The InDesign SavedData file is by default saved in your Caches folder. See Prefs>File Handling>Document Recovery Data

/Users/username/Library/Caches/Adobe InDesign/Version 8.0/en_US/InDesign SavedData

Maybe your cache folder was deleted? It sounds like CS6 launches and runs right?

[timk76975467]

Hi Rob,

No, it's doesn't open at all. I first get the network connection message and then get:

Adobe Indesign is shutting down. A serious error was detected. Please restart In design to recover work in any unsaved indesign documents.

This happens every time I try to open it.

[rob day]

Have you deleted both your prefs and cache folders?

[rob day · Accepted solution]

I'm not using Mojave, but delete these folders then try to start ID

/Users/username/Library/Caches/Adobe InDesign/Version 8.0

/Users/username/Library/Preferences/Adobe InDesign/Version 8.0

[timk76975467]

Rob, you legend! Deleted the Version 8.0 folders in the cache and I'm back in action!

[samanthaw75231965]

Hello,

Indesign won't open for me either. My old computer died so I bought a new computer with what was supposed to be running High Sierra but it came Mojave (that's a long story too) It was working fine at first, the adobe crew actually work on my computer for a couple of hours and got me up and running about a month ago, now they wont help at all. 

I am a bit scared to delete my Version 8.0 folders. Should I delete both folders really?????

Any help would be greatful 

THANKS

[rob day]

I am a bit scared to delete my Version 8.0 folders. Should I delete both folders really?????

You don’t have to delete them, just move them out on to your desktop, and restart InDesign—the restart will create new Preferences and Caches folders

[samanthaw75231965]

Ok great trying that now!!!!!

[samanthaw75231965]

Still crashing...... BIG BOO! When this first started happening, I was getting plugin issues, but after a while of trying to get Indesign open those stopped too and now just get "Indesign quit unexpectedly". 

I did move one folder to destop and the other to documents since I didn't want them to over ride each other.

[BobLevine]

CS6, as already pointed out is not supported under anything later than 10.10. You are pretty much on your own here.

It's time to move on...either Creative Cloud or an alternative page layout application. At some point you'll move to Catalina and it definitely won't work.

[samanthaw75231965]

I was up and running and now nada. It seems like other folks are runing CS6 just fine on Mojave.

[BobLevine]

And they are also on their own.

I'm not telling you what to do and someone may even get you running again, but there's no assurance it will keep working. All I can do is wish you luck.

[AZCreative]

As many have recently discovered, companies like Adobe who tried strongarming creative people into the "cloud" -- and their proxies who bully people in the forums to "get with the times, already" and fork over $$$$$ -- were really just training text-synthesizing and image-repurposing algorithmic plagiarizers, to destroy creative work. Thanks, Bob.

[rob day]

Did you drop back to Java 6 after the Mojave install? You need the legacy Java installed to run older apps.

https://support.apple.com/kb/DL1572?locale=en_US

[bruno45]

I understand that InDesign CS6 is not supported after Mac OS 10.10, but I have been it using perfectly without problems with High Sierra. After upgrading to Mojave it's not working, it closes soon after opening. I have tried with deleting the InDesign Cache and Preferences folder and installing Java legacy but no effect.

I'm not a professional, so paying a monthly subscription would be way to expensive.

Thank you in advance for any suggestion

This is the message I get

Process: Adobe InDesign CS6 [502]
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.0.370 (8000)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign CS6 [502]
User ID: 501

Date/Time: 2023-03-18 15:06:08.216 +0100
OS Version: Mac OS X 10.14.6 (18G9323)
Report Version: 12
Anonymous UUID: 64381640-92DF-0040-4E4E-E45364809970

Time Awake Since Boot: 180 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [502]

[rob day]

Did you restart your computer after installing Java6?

Also, have you tried removing any 3rd party Plugins, and disabling all fonts that are not required by the OS or InDesign?

And do you get the crash if you startup in Safe mode

https://support.shaw.ca/t5/internet-articles/how-to-boot-into-safe-mode-apple/ta-p/5205

[bruno45]

Yes, restarted after installing Java6.

Verified fonts in Book Fonts and eliminated some of them with a yellow tag after verification.

I don't know how to discriminate the fonts not required by OS and InDesign.

I don't know how removing 3rd party plugins.

I'm running Mojave in emulation under Parallels, main machine is a newer Mac running Ventura as main OS. It seems that starting in safe mode is not possible, nothing happens when I restart Mojave under Parallels. 

Maybe this is mission impossible?

Anyway, Acrobat XI works well in the same Mojave, and also Photoshop (same installation CS6 as InDesign works well), only Illustrator and InDesign crash soon after opening.